VEG ER for Pets · 2 days ago
Operations Manager - Maple Grove, MN
Maple Grove, Minnesota, United States
Full-time
Onsite
Mid, Senior Level
5+ years expVeterinary Emergency Group (VEG) is dedicated to transforming the emergency experience for pets and their owners. As an Operations Manager, you will oversee daily hospital operations, guiding non-clinical teams and enhancing the customer experience while driving culture and efficiency within the hospital.
Customer ServiceEmergency MedicineHealth CarePetVeterinary
Responsibilities
Guide and develop non-clinical hospital teams—including CECs, Scribes, and Inventory Coordinators—through recruiting, training, coaching, and performance management
Foster a strong, unified culture, aligning clinical and non-clinical teams to deliver an extraordinary customer experience
Oversee daily operations, including team scheduling, financial reporting, inventory processes, and reconciliation of hospital systems
Train and mentor VEGgies on delivering a customer experience that reflects our core values and the VEG Spikes, our unique, customer-centered way of doing things—like ensuring people see a doctor right away and allowing families to stay with their pets
Monitor key performance metrics (e.g., phone conversions, customer satisfaction, review platforms) and implement strategies to enhance results
Develop and manage inventory budgets and ordering systems to ensure accuracy, efficiency, and cost-effectiveness
Assist hospital leadership in handling HR issues, conflict resolution, and succession planning for team growth
Hold daily team huddles and monthly meetings to inspire, align, and build connection across your team
Engage with customers and follow up post-visit to ensure satisfaction, reinforce care, and gather valuable feedback
Partner on local marketing efforts, community events, and rDVM outreach to grow hospital awareness and strengthen referral relationships
Qualification
Required
High School diploma required; associate's or bachelor's degree in business management or a related field preferred
2 years of leadership experience; 5+ years of experience in a hospital environment preferred
Experience with scheduling staff, recruiting, training, budgeting, facilitating developmental meetings, performance management, and building high-performing teams
Advanced knowledge of computer programs and practice management software
A clear communicator with high emotional intelligence
Must be willing to work in a noisy environment with strong or unpleasant odors
Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
Work well in a fast-paced environment with people from all backgrounds and different personality types
Benefits
Competitive compensation, including base and 401K match
Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend
Clinical student loan repayment so you don’t need to worry about your student debt
Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
Flexible work schedules to support your life outside of work
Generous employee referral program, so our awesome people can bring in more awesome people
And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry
Company
VEG ER for Pets
In 2014, VEG was born with a mission to help people and their pets when they need it most.
1001-5000 employees
H1B Sponsorship
VEG ER for Pets has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (3)
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
D1 Capital Partners,Fidelity
2021-09-22Series C· $100M
Leadership Team
Anna Foster, DVM
Chief of Staff to the CEO
David Bessler
Founder, CEO
Recent News
Seattle TechFlash
2025-11-06
Company data provided by crunchbase