City of Baltimore · 4 hours ago
Fleet Training and Development Manager, Training Officer (NCS) - Department of General Services
Baltimore, MD
Full-time
Onsite
Mid, Senior Level
$76K/yr - $122K/yr
2+ years expThe City of Baltimore is seeking a Fleet Training & Development Manager to design and manage a comprehensive training program for its fleet of over 5,000 vehicles. This role involves collaborating with various stakeholders to ensure technicians and operators receive effective training that enhances safety and operational efficiency.
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Responsibilities
Provides clear direction, guidance, and leadership to Division Chiefs and managers with limited oversight from Deputy Director. Advises leadership on high-level, complex and sensitive issues
Participates with Division Chiefs and Fiscal Section to develop and administer creation/update of agency budget, participates in forecasting additional funds for staffing and resources
Works with Agency Director, Deputy Director, Assistant Training Program Development & Management Design, implement, and oversee comprehensive training programs for technicians and operators, covering topics from basic operation to advanced technical repairs
Develop and maintain a fleet-wide training calendar and virtual training catalog to support ongoing learning
Integrate new technologies and best practices into training, including EV, telematics, and diagnostic advancements
Partner with the Deputy Chief of Support Services to establish and manage the City’s Fleet Academy
Coordinate with OEMs and third-party vendors to deliver specialized, hands-on, and virtual training programs tailored to City needs
Create systems to assess training effectiveness using feedback, data analysis, and operational metrics
Track improvements in repair quality, cost reductions, and operational efficiency to refine training content
Identify emerging fleet issues or failures and design targeted training modules to address gaps
Develop and deliver safety-focused training initiatives for technicians and operators
Lead safety seminars, toolbox talks, and emergency response drills to reduce risk and ensure compliance with regulations
Maintain current knowledge of safety certifications and industry standards
Manage training budgets, ensuring programs are cost-effective and aligned with organizational goals
Collaborate with leadership to secure funding and explore cost-sharing opportunities with vendors and partner agencies
Stay informed on industry trends, including EV adoption, VR/AR training methods, and emerging technologies
Foster a culture of continuous improvement by integrating modern, engaging training delivery methods
Prescribe and allocate resources for multiple DGS projects and initiatives to meet and exceed SLA’s and targets aligned with Mayoral Pillars
Attend conferences and check-in meetings with Agency senior staff and representatives of other agencies to ensure stakeholder engagement
Coordinates Agency’s functions with other divisions within DGS and other City agencies
Participates needed on behalf of the Agency in the Emergency Operations Center (EOC) during emergency conditions
Meets and work with stakeholders to advocate, influence, and persuade them to support policies and priorities that will have a beneficial impact on the Agency and City
Represents the Director/Deputy Director at press conference and/or the Mayor’s Office events as well as other public gatherings
Communicates with and responds to a variety of requests from both the City Council and the Mayor’s Office when appropriate
Communicates with citizens and constituents regarding requests for services, complaint resolution, and General Services information/updates when appropriate; and manage via division leads to ensure expectations are met
Acts as liaison and/or represent on behalf of the Agency Director/Deputy Director when interfacing with other City Agencies, Community Walkthroughs and other activities
Qualification
Required
Have a bachelor's degree from an accredited college or university
Have two (2) years of experience in technical, administrative, professional or project management work
Preferred
A bachelor's degree in business administration, Public Administration, Management, or related field from an accredited college or university
Four (4) years of experience in professional-level administrative, operations, or technical work
Previous work lead experience may be required
Benefits
Medical
Prescription drug
Dental
Vision
Optional life
AD&D
FSA plans
Wellness programs
Support groups
Workshops
Company
City of Baltimore
City of Baltimore is a government administration that provides public monuments and general services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Debbie Jacobs Rock
CEO/Founder
Alexandra (Alli) Smith
Chief of Partnerships & Philanthropic Strategy
Recent News
2025-09-24
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