PreSales Collective · 2 days ago
Principal PS Consultant, AI Solutions Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
$111K/yr - $194K/yr
6+ years expPreSales Collective is seeking a hands-on AI Solutions Architect with deep expertise in CCaaS solutions and AI-driven technologies. This role involves designing and delivering AI-powered solutions to enhance customer experience and operational efficiency, working closely with customers and internal teams.
Communities
Responsibilities
Engage with customers to understand business challenges and define AI-driven solutions that improve customer engagement and agent efficiency
Design and architect AI-powered contact center solutions, integrating technologies such as Conversational AI, Agent Assist, Co-Pilot AI, and AI-driven knowledge surfacing into CCaaS environments
Lead customer engagements from initial technical discovery through full implementation and optimization, ensuring seamless integration into their existing infrastructure
Develop proof-of-concept (PoC) demos, prototypes, and AI solution blueprints tailored to customer needs
Drive AI deployment projects by working cross-functionally with Professional Services, Engineering, and Product teams to ensure successful execution
Provide hands-on technical guidance for AI model integration, chatbot development, automation workflows, and analytics
Solve complex technical challenges and optimize AI models post-implementation to enhance accuracy, efficiency, and business impact
Collaborate with internal teams to develop best practices, technical documentation, and training resources for AI adoption
Act as a trusted advisor to customers, helping them navigate AI strategy, deployment, and continuous improvement
Stay ahead of AI trends and contribute to Genesys' innovation strategy by providing real-world insights from implementation projects
Influence AI product roadmaps by working closely with Product Management to refine features based on customer needs
Qualification
Required
6+ years of experience in the Contact Center industry, with hands-on experience designing and deploying AI-powered CCaaS solutions
3+ years in a solutions engineering, technical services, or customer-facing technical role, with proven experience in AI-driven transformation
Expertise in Conversational AI, Natural Language Processing (NLP), Machine Learning, and AI-driven analytics for customer engagement
Strong cloud-based architecture experience, with a focus on AWS, Azure, or Google Cloud
Proficiency in programming/scripting languages such as Java, Python, or Node.js for AI model deployment and system integrations
Proven ability to both sell and execute AI solutions—balancing strategic planning, technical leadership, and hands-on solution delivery
Excellent verbal and written communication skills, with the ability to translate complex AI concepts for diverse audiences
Willingness to travel as needed for customer engagements
Preferred
Experience with AWS AI services (Lex v2, Bedrock, Kendra, SageMaker)
Relevant industry certifications (AWS Solutions Architect, Google Professional Cloud Architect, or equivalent)
Deep knowledge of Genesys Cloud solutions and AI-powered contact center technologies
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
PreSales Collective
Community for all things PreSales: Leaders + Sales, Solution, Value Engineers + Solutions Architects + Aspiring SEs.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jose Espinoza ☁
PreSales SoCal Co-Founder & PSC Regional Lead
Company data provided by crunchbase