Sprout Social, Inc. · 2 days ago
Manager, Content Operations
United States
Full-time
Remote
Mid, Senior Level
$121K/yr - $167K/yr
6+ years expSprout Social is looking for a motivated, creative, and adaptable Manager, Content Operations to lead content excellence and operational efficiency across their content ecosystem. This role focuses on building strong foundational processes, enabling high-quality storytelling, and managing a team of strategists and specialists to ensure the content engine scales with the business.
AnalyticsAppsSaaSSocial MediaSoftware
Responsibilities
Build, document, and continuously improve foundational content operations that enable the team to scale efficiently and sustainably
Own intake, prioritization, resourcing, and delivery across content types, balancing speed, quality, and team capacity
Act as the lead editor for the content team, owning consistency of voice and quality across channels
Provide developmental editing, clear feedback and coaching to elevate storytelling and editorial rigor that aligns with best practices
Research, experiment and implement new technology and workflows from the rapidly evolving AI toolset to improve efficiency and output, and transform the way the team works and what they deliver to the business
Partner with content strategy, creative and social to ensure workflows support both speed and creative excellence
Lead a team of strategists and specialists, fostering growth, accountability and engagement
Build and maintain a high-performing freelancer bench, including managing budget for freelance work
Partner closely with the Senior Manager, Content Strategy & Operations to ensure processes support content strategy and help connect content performance to broader impact
Collaborate on defining and tracking content performance metrics, translating insights into operational and editorial improvements
Act as a trusted operational partner who brings clarity, structure, and momentum to cross-team initiatives
Qualification
Required
6+ years of experience in content marketing, editorial or content operations, or 8+ years of experience in marketing program management or related fields
1+ year of people management experience, including coaching and career development
Proven experience managing assignments and complex workflows for a team of content creators
Experience building and managing a bench of freelance writers and contributors
Strong editorial background with deep experience in developmental editing and delivering clear, constructive feedback
Preferred
Experience partnering on content performance analysis and using metrics to inform strategy and operations
Background in B2B and/or SaaS environments
Familiarity with AI-assisted content workflows or content operations tooling, preferably Gemini and Jira
Benefits
Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.
Company
Sprout Social, Inc.
Sprout Social is a global leader in social media management and analytics software.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$111.5MKey Investors
Future FundGoldman Sachs Merchant Banking DivisionNew Enterprise Associates
2019-12-12IPO
2018-12-19Series D· $40.5M
2016-02-17Series C· $42M
Leadership Team
Ryan Barretto
Chief Executive Officer
Aaron Rankin
Co-Founder & Board Member
Recent News
Crains ChicagoBusiness
2026-02-04
Company data provided by crunchbase