Net2Source (N2S) · 4 hours ago
Senior Support Analyst -Manhattan Active solutions
Manhattan, NY
Contract
Onsite
Mid, Senior Level
$70/hr - $75/hr
2+ years expNet2Source (N2S) is looking for a Senior Analyst with hands-on experience in Manhattan Active solutions to provide post-implementation support for key retail clients. The role focuses on delivering Level 2 and Level 3 support, ensuring system stability, issue resolution, and continuous improvement in line with ITIL standards.
B2BDeliveryHuman ResourcesInformation Technology
Hiring Manager
Bismillah Arzoo
Responsibilities
Deliver Level 2 and Level 3 support for Manhattan Active applications (WMS, OMS, or related modules)
Monitor and manage incidents, problems, and service requests using ITIL best practices
Perform root cause analysis, troubleshoot issues, and provide permanent fixes
Collaborate with client teams and internal stakeholders to ensure service continuity and SLA compliance
Document solutions, create knowledge base articles, and maintain support processes
Work with ServiceNow or similar ITSM tools for ticket management (nice to have)
Support patches, upgrades, and performance tuning in production environments
Participate in on-call rotation for critical issue resolution
Qualification
Required
2 years of hands-on experience with Manhattan Active solutions (WMS, OMS preferred)
Strong understanding of post-implementation support and RUN operations
Familiarity with ITIL processes (Incident, Problem, Change Management)
Ability to analyze logs, troubleshoot technical issues, and coordinate fixes
Good knowledge of SQL, APIs, and integration troubleshooting
Excellent communication and client-facing skills
Bachelor's degree in Computer Science, Information Systems, or related field
Preferred
Experience with ServiceNow or similar ITSM tools
Knowledge of retail supply chain processes
Familiarity with cloud-based Manhattan Active architecture
Company
Net2Source (N2S)
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
1001-5000 employees
H1B Sponsorship
Net2Source (N2S) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2022 (8)
2021 (10)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Ashish Garg
Founder & CEO
Company data provided by crunchbase