Kuehne+Nagel · 3 days ago
Sea Logistics Customer Care Specialist, Import
Memphis, TN
Full-time
Onsite
Entry Level
2+ years expKuehne+Nagel is a global leader in logistics and operations, committed to optimizing processes that ensure efficient movement of shipments and vital goods. The Sea Logistics Customer Care Specialist will manage the shipment lifecycle, maintain communication with stakeholders, negotiate rates, and ensure compliance with quality management procedures to enhance customer satisfaction.
Transportation/Trucking/Railroad
Responsibilities
Manage all aspects of the shipment lifecycle, including inland transportation, booking, import documentation,and tracking to ensure timely delivery
Maintain proactive communication with vendors, customers, carriers, and Kuehne+Nagel offices to ensuresmooth operations and customer satisfaction
Negotiate competitive rates with service providers to enhance cost efficiency and support profitability
Keep SOPs and customer profiles current, detailing contacts, handling requirements, contract rates, andpreferred logistics strategies
Assist overseas offices with quote preparation, ensuring timely and accurate responses aligned with customer needs
Follow Quality Management procedures and stay updated on company policies via intranet resources to ensure compliance and operational excellence
Address customer service inquiries, billing discrepancies, and operational issues promptly, escalating whenneeded to maintain workflow integrity
Qualification
Required
2+ years of experience in a seafreight customer care or operations
Strong understanding of domestic and international geography, including major cities and seaports
Basic knowledge of Incoterms
Excellent verbal and written communication skills
Proficiency in Microsoft Suite
Benefits
Health and welfare benefits
401k retirement savings plan
Tuition reimbursement
Incentive compensation for eligible roles
Company
Kuehne+Nagel
With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.
10001+ employees
H1B Sponsorship
Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Marcus Bennett
CEO + President Kuehne+Nagel North America
Robin Moens
VP, Regional HR Business Partner Sea and Air Logistics NAM
Recent News
2024-04-24
2024-03-21
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