REVOLVE · 19 hours ago
Quality Assurance Training Lead
Cerritos, CA
Full-time
Onsite
Mid Level
$26/hr - $27/hrREVOLVE is a next-generation fashion retailer for Millennial and Generation Z consumers, providing an engaging customer experience. The Quality Assurance Training Lead is responsible for developing and communicating processes to enhance QA operations, training new hires, and coordinating ongoing training for QA agents.
E-CommerceFashionRetail
Responsibilities
Train newly hired QA agents
Facilitate ongoing training sessions for current QA agents to ensure knowledge retention and upskilling
Coordinate training schedule with the hiring and training demands of the department
Coordinate tools, resources and access to internal systems for new hires
Provide training on new processes, policies and procedures for all agents when necessary
Design courses to train agents to achieve the performance expectations of the department
Collaborate with QA leads to identify areas where additional training is needed
Develop, refine, and communicate QA operational workflows and procedures
Maintain/update training materials, policies, and procedural documentation and ensure they are comprehensive, accurate, and user-friendly
Partner with other departments to align QA processes with broader organizational goals
Support the rollout of new tools and enhancements that impact QA workflows for process efficiency
Identify gaps in current QA training and processes; propose and implement improvements
Gather feedback from QA agents and managers to iterate and improve training and process materials
Stay informed of industry best practices in QA and training to inform internal strategies
Qualification
Required
Ability to work in a team environment and give honest and direct feedback
Ability to communicate in both, spoken and written, English with professional-level proficiency
Comfortable working in a very collaborative, creative, fast paced, and agile environment
A demonstrated passion for teaching and developing employees at all levels
Innovative thinking to adapt to the demands of a quickly growing company
Self-sufficient and able to envision training curriculum and successfully execute said vision
A fun and interactive approach to building rapport and training retention
Ability to manage multiple projects simultaneously and to keep abreast of innovative design trends and technologies
Flexibility to travel as needed
Fluent in both English and Spanish, with strong verbal and written communication skills in both languages
Experience with Microsoft Word and Excel
Familiarity with training tools and documentation platforms
Exceptional organizational skills and attention to detail
Experience developing and facilitating training programs
Preferred
Quality Assurance experience
Bachelor's Degree
Experience in process development within an E-Commerce environment
Benefits
50% or more off retail prices
Free weekly lunches
Pretty rad company parties
Company
REVOLVE
Revolve is a fashion company offering clothing, footwear, accessories, and beauty styles.
Founded in 2003
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-06-06IPO
2014-02-03Private Equity
Leadership Team
Jesse Timmermans
CFO
Daniel Wu
Chief Data and Analytics Officer
Recent News
EIN Presswire
2026-02-05
bloomberglaw.com
2026-01-16
2026-01-15
Company data provided by crunchbase