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Level 2 Field Services Engineer jobs in United States
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Elevate Technology Solutions · 19 hours ago

Level 2 Field Services Engineer

positionQuincy, MA
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp
Elevate Technology Solutions is seeking a Field Services Engineer to support a growing portfolio of life sciences and biotech customers. This client-facing role involves delivering deskside and remote IT support, primarily in the Life Sciences / Biotech / Pharma space, with a focus on high-touch service for VIP users.
ConsultingInformation TechnologyLegal
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Culture & Values
Hiring Manager
Stacia Tenaglia
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Responsibilities

Provide onsite IT support 4 days/week across Framingham/Waltham and nearby client locations; 1 day/week remote
Build and deploy laptops (Windows via Intune; Mac via Kandji), onboard users, and run workstation lifecycle
Troubleshoot Level 1–2 tickets (A/V, Wi-Fi, VPN, printers, conference rooms, MFA, phone systems)
Deliver high-touch support to VIP and executive users with urgency and discretion
Support Windows 11 upgrades and rollouts
Collaborate with Elevate’s Helpdesk Lead for escalations and documentation

Qualification

IT support experienceWindows & macOS supportIntune imaging/deploymentAzure fundamentalsIdentity & Access ManagementScripting (PowerShell/Python)Self-directedReliablePolished client presenceCommunication

Required

3+ years in IT support or Field Services; prior MSP experience strongly preferred
Experience supporting Life Sciences / Biotech / Pharma environments or willingness to complete required lab safety protocols
Technical depth across: Windows & macOS support
Intune and Kandji imaging / deployment
Azure / AWS fundamentals
Identity & Access Management (Okta/Entra) strongly desired
Soft skills: polished client presence, strong communication, ability to support senior stakeholders, self-directed, reliable
Must be local to Boston and able to travel routinely to client sites
Reports to Elevate's Quincy office when not onsite

Preferred

Scripting (PowerShell or Python) a plus

Company

Elevate Technology Solutions

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Elevate is an award-winning provider of mission critical technology solutions to the federal marketplace and industries like financial services, healthcare, technology and energy.
dateFounded in 2012
location
Rockland, Massachusetts, USA
people-size51-200 employees
web-link
http://elevatets.com

Funding

Current Stage
Growth Stage

Leadership Team

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Jonscott Turco
Managing Partner
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Company data provided by crunchbase