Chase · 2 days ago
Client Service Manager - Vice President
4915 Independence Pkwy, Tampa, FL, 33634, US
Full-time
Onsite
Senior Level, Lead/Staff
$88K/yr - $158K/yr
8+ years expChase is a leading financial institution committed to delivering exceptional client service. As a Client Service Manager – VP in Securities Services, you will build strong relationships with clients, ensure their satisfaction, and lead a team focused on managing client services and driving improvements.
BankingFinancial Services
Responsibilities
Build relationships with clients and serve as the escalation contact for clients and JPM stakeholders
Participate in client meetings, update clients on product and system enhancements, and work to ensure client ongoing satisfaction with JPM
Establish an on-going governance structure and lead governance of processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings
Drive reduction of billing errors and carry costs
Provide strong oversight and manage to completion all global initiatives handled by the team
Lead, mentor, and develop the team
Qualification
Required
Bachelor's degree
At least eight years of experience working at a financial services organization focused on servicing institutional clients
Strong knowledge of Global Custody and/or Traditional, Hedge, Private Fund Services
Three to five years of direct people management
Strong communication, presentation, and project management skills
Effective problem solving and decision-making skills
Ability to exercise sound judgment and make effective decisions on behalf of clients and JPM
Preferred
Drive for continuous improvement
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial Sector Technology
2026-02-05
2026-02-05
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