GamblingCareers.com · 10 hours ago
Systems Analyst II
Jacksonville, FL
Full-time
Hybrid
Mid, Senior Level
5+ years expGamblingCareers.com is seeking a Systems Support Analyst II to manage tech service requests and provide support to end-users. The role involves troubleshooting technical issues, maintaining documentation, and ensuring a positive user experience through effective communication and problem-solving.
Casino
Responsibilities
Excel in delivering outstanding hospitality, demonstrating active listening, empathy, and a commitment to follow through in all interactions
Provide robust and responsive technical support for various endpoints including PC and Mac computers, printers, conference room systems, BYOD (Bring Your Own Device) phones, and digital signage
Responsible for meticulous documentation, encompassing taking detailed notes on user-reported problems, formulating potential resolution steps, and efficiently managing the influx of support requests
Utilize a range of common problem-solving techniques such as root cause analysis, brainstorming
Accountable for comprehensive user administration across various systems and applications; this role demands proficiency in light system administration tasks in multiple platforms, including Microsoft 365
Actively engage in team-based troubleshooting, offering and seeking assistance with technical issues to foster a cooperative work environment
Qualification
Required
Minimum of 5 to 7 years of experience in Enterprise IT support
Excel in both written and verbal communication, ensuring clarity, professionalism, and a customer-centric tone in all interactions
Employ active listening and empathetic responses to understand and effectively address client needs, fostering positive relationships, and ensuring customer satisfaction in every interaction
Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management (Executive)
Experience supporting a distributed network of users – Global experience is ideal as the role could be expected to assist in support of our global staff members (UK, Japan, India)
Technical certifications (e.g., CompTIA+, Net+, Security+, MCSE, MCSA, JAMF 100/200/300) are a plus
Microsoft 365 – Hybrid Connector Environment, Intra-ID/Intune provisioning
Dual-Factor Authentication: DUO Mobile Application Administration
MDM – Intune, JAMF
Zoom Administration – Phone & Conference experience a plus
Collaboration Tools – Supporting corporate collaboration tools such as - Slack, Teams, Box, Confluence, Zoom Chat
Experience with Microsoft suite of products - Must know M365, Outlook, SharePoint, Edge
ServiceNow ITSM – Asset Management, Enterprise Ticketing Tool, KB, & Comprehensive Reporting
This position may require occasional after-hours support
Ability to lift computer equipment, including monitors, printers, and other IT peripherals that could weigh up to 60 lbs
A basic understanding of Active Directory
Proven experience in enterprise environment / 5000+ supported users or more
Proven experience with – IT Asset & Inventory management
Experience and comfort with remote support & troubleshooting
Proficient in troubleshooting issues in Win 10 & 11, MAC OS environment/event logs
Preferred
Preferred 3-5 years of experience directly supporting executive staff including C-level executives is a plus
Experience supporting executive town-hall technological needs. Any experience specifically with Zoom Webinars, ATEM hardware, and A/V technology. Some familiarity with ‘live' video streaming to a large audience. The ideal scale should be as follows: Hosting, Co-Hosting, Panelist, and Participants of 1000 total or more
Benefits
Wellness programs with fitness and weight management partners
Paid maternity paternity leave
Infertility treatment
Flexible time off
Competitive 401k plan
Company
GamblingCareers.com
GamblingCareers.com is the leading job board for the iGaming and Online Gambling industry, dedicated to bridging the gap between talented job seekers and top employers in the sector.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase