Radiant Systems Inc · 9 hours ago
Information Technology Support Specialist
Westborough, MA
Contract
Onsite
New Grad, Entry Level
$40/hr - $50/hrRadiant Systems Inc is seeking an Information Technology Support Specialist to provide comprehensive IT support for user laptops and laboratory PCs. The role involves troubleshooting hardware and software issues, supporting new hires, and maintaining laboratory equipment to ensure smooth operations.
CRMInformation TechnologySoftware
Responsibilities
Troubleshoot hardware and software issues
Escalate issue to next level of support, as needed
Provide new hire, PC refreshes, and phone deployments
Provide support for audio visual meetings
Provide all necessary technical support to confirm continued laboratory operations
Troubleshoot hardware and software issues
Escalate issue to next level of support, as needed
Provide new hire, PC refreshes, and phone deployments
Setting up, configuring, troubleshooting and maintaining quality control for laboratory equipment
Maintain inventory for laboratory systems and performance and any maintenance as defined by Client
Gather requirements for new laboratory systems
Coordinate solution development with Client solution architects
Coordinate engagement tasks completion based on an implementation plan created by Client solution teams
Create a support run book for each system implemented
Confirm proper standard operating procedures, change management and documentation is created and followed
Function as a service delivery manager that confirms engagement and task priorities are aligned with business stakeholder requirements
Qualification
Required
Troubleshoot hardware and software issues
Escalate issue to next level of support, as needed
Provide new hire, PC refreshes, and phone deployments
Provide support for audio visual meetings
Provide all necessary technical support to confirm continued laboratory operations
Setting up, configuring, troubleshooting and maintaining quality control for laboratory equipment
Maintain inventory for laboratory systems and performance and any maintenance as defined by Client
Gather requirements for new laboratory systems
Coordinate solution development with Client solution architects
Coordinate engagement tasks completion based on an implementation plan created by Client solution teams
Create a support run book for each system implemented
Confirm proper standard operating procedures, change management and documentation is created and followed
Function as a service delivery manager that confirms engagement and task priorities are aligned with business stakeholder requirements
Company
Radiant Systems Inc
Radiant Systems, Inc. is a certified Minority Business Enterprise, a Global Consulting company founded in 1995.
Founded in 1995
501-1000 employees
H1B Sponsorship
Radiant Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Rayn Kamesh
Head of Sales/Director, Strategic Partnership - MSP/VMS Accounts
Company data provided by crunchbase