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Customer Support Representative - Bilingual/Spanish (100% Remote) jobs in United States
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The Mom Project · 16 hours ago

Customer Support Representative - Bilingual/Spanish (100% Remote)

positionUnited States
timeContract
remoteRemote
seniorityNew Grad, Entry Level
The Mom Project is a technology company that connects people with local businesses. They are seeking a Customer Support Representative - Bilingual/Spanish to assist with business needs in a remote capacity, focusing on quality management and customer interactions.
Career PlanningCommunitiesHuman ResourcesMarketplaceRecruitingWomen's

Responsibilities

Support hourly and daily quality management across corporate and catering operations programs
Execute and provide feedback on standard operating procedures
Master internal tools to monitor performance and operational quality
Interact regularly with customers, merchants, and delivery partners to resolve issues and gather insights
Identify fulfillment challenges early and help prevent widespread operational issues
Contribute to launching and supporting new pilot initiatives
Support emerging operations programs through continuous monitoring and improvement efforts
Maintain high service quality in a fast-paced, evolving environment

Qualification

Bilingual in SpanishExperience in logisticsExperience using SlackVerbal communicationAttention to detailProblem-solving skillsAdaptWork independentlyCollaborative work

Required

Availability to work Wednesday through Sunday, with full weekend coverage required
Ability to work EST hours in a remote environment
Experience using Slack or similar collaboration tools
Bilingual in Spanish
Strong verbal communication skills
Strong attention to detail and quality standards
Ability to adapt quickly to changing priorities and contexts
Experience in logistics, delivery operations, or customer service environments
Strong problem-solving skills
Ability to work independently and collaboratively

Benefits

Medical
Dental
Vision
401k

Company

The Mom Project

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The Mom Project is a digital talent marketplace helping women remain active in the workforce.
dateFounded in 2016
location
Chicago, Illinois, USA
people-size51-200 employees
web-link
http://www.themomproject.com

Funding

Current Stage
Growth Stage
Total Funding
$115.6M
Key Investors
Leeds Illuminate7GC & CoGrotech Ventures,Initialized Capital
2021-10-06Series C· $80M
2020-07-01Series B· $25M
2018-12-17Series A· $8M

Leadership Team

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Allison Robinson
Founder
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Recent News

LinkedIn
The Mom Project on LinkedIn: #themomproject #innovatehiring #futureofwork | 10 comments
2024-05-20
LinkedIn
The Mom Project on LinkedIn: #dynamicworkforce #hiring #themomproject #empowermentatwork
2024-05-20
LinkedIn
How to take care of your mental health this #mentalhealthmonth | The Mom Project posted on the topic
2024-05-20
Company data provided by crunchbase