State of Missouri · 9 hours ago
Support Coordinator Supervisor
Florissant, MO
Full-time
Onsite
Mid, Senior Level
2+ years expThe State of Missouri is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. The Support Coordinator Supervisor will lead a team to support individuals with intellectual and developmental disabilities, providing guidance, training, and oversight to ensure compliance with state requirements and quality assurance.
AgricultureGovernmentInformation Technology
Responsibilities
Supervise, manage, and lead the Support Coordination Team
Provide guidance and resources to the Support Coordination Team to identify solutions when problems arise
Organize caseloads in an effort to assure equitable caseload distribution
Facilitate team meetings and support the SCIII to facilitate meetings, as needed
Fill Support Coordination Team vacancies by conducting interviews, selecting appropriate candidates, and overseeing the Support Coordination Onboarding Process
Recommend and conduct training for staff of new processes and enhancements and conducts new employee training
Monitor personnel issues with staff, address sick leave, annual leave, tardiness, and overall work performance
Review, submit, and approve all timesheets by established deadlines
Foster an open environment for the exchange of ideas by being open to differing opinions and ideas
Make timely and consistent decisions and communicate those to staff in a clear manner
Complete quality assurance tasks to ensure Missouri Support Coordination Core Competencies, State Plan Requirements, and Medicaid Waiver Assurances are met
Monitor employee assignments to ensure accuracy, completeness, timeliness, and compliance with CSRs, DORs, Division Directives, and Division Guidelines
Review and track completion of pertinent documents and logging related to Targeted Case Management (TCM) and Medicaid Waiver services including, but not limited to, Individual Support Plans (ISP), ISP Monitoring, individual log notes, Level of Care Assessments, and Health Risk Screenings
Review of Utilization Review (UR) packets and/or budget authorizations before approving or submitting to UR and/or Regional Office Director for approval
Complete the Monthly SC Supervisor Report to document team performance throughout the year and address situations that need to be improved in a timely fashion
Provide support to individual Support Coordinators and/or caseloads
Meet with individuals, families, and providers, to address issues, support a successful transition, observe Support Coordination services, and provide assistance to empower the planning team, as necessary
In the absence of the Support Coordinator, serve as a back up to manage a case load
Provide on the job coaching and mentoring by recognizing areas of strength, identifying areas for improvement, and developing individual action plans, as needed
Meet with each individual Support Coordination Team member at least monthly and record meetings in Engage tracking system
Qualification
Required
Bachelor's degree and 2 -- 4 years of relevant experience
Knowledge of DD/DMH vision, mission, and values
Follow Code of State Regulations (CSRs), Departmental Operating Regulations (DORs), Division Directives and Division Guidelines
Communicate verbally or in writing with individuals, providers, co-workers, and/or supervisors utilizing agency forms, computer programs and email as required
Knowledge of Microsoft Office, Cimor, and Adobe Acrobat. Adaptable to updated technology and programs
Read and follow directions
Must travel to/from individuals home, provider and community locations
Must maintain a valid driver's license
Attends work according to facility policies in order to ensure adequate staff coverage
Knowledge of the principles and techniques of supervision in the area of Support Coordination
Knowledge of Medicaid Waivers, other local funding sources, and community resources
Ability to plan, implement, evaluate, and/or monitor strategies for the improvement and delivery of effective Support Coordination Services
Ability to administer disciplinary action as necessary
Benefits
Defined pension plan
Generous amounts of leave and holiday time
Eligibility for health insurance coverage
Company
State of Missouri
The State of Missouri is a group of outstanding people that accomplish extraordinary things for our folks every day.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kevin Mccarthy
Chief Technology Officer
Jennifer Tidball
Chief Operating Officer at Missouri Department of Social Services
Recent News
2025-08-22
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