City of Gulfport · 11 hours ago
IT Support Specialist
Gulfport, MS
Full-time
Onsite
Entry Level
$33K/yr - $44K/yr
2+ years expCity of Gulfport is seeking an IT Support Specialist to provide technical assistance and training to system users. The role involves installing, configuring, and troubleshooting computer hardware and software systems, as well as maintaining current knowledge of technology to recommend modifications as necessary.
Government Administration
Responsibilities
Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required
Assists in instructing City staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
Maintains current knowledge of hardware, software and network technology and recommends modifications as necessary
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
Refers major hardware problems to service personnel for correction
Ability to climb ladders and/or use of manlifts
Ability to run wires and cables in buildings for new installation or replacement
Qualification
Required
Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field
Two years of general computer installation, maintenance and repair experience
Must possess a valid Mississippi driver's license
Must possess thorough knowledge of computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems
Is thoroughly familiar with the functions, operations and technology related to City financial, business and administrative applications and related hardware and software
Has knowledge of current technology related to City applications, networks and telecommunications and the equipment and software required to maximize system support
Understands procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals
Has in-depth knowledge of principles, practices, hardware and software related to the establishment and maintenance of LAN's and WAN's
Possess the verbal skills necessary for explaining technical concepts and procedures to non-technical users
Must possess knowledge of installing, configuring and upgrading operating systems and software
Possesses the knowledge and ability of installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware
Must be able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Must possess the ability to write reports, business correspondence, and procedure manuals
Must possess the ability to define problems, collect data, establish facts, and draw valid conclusions
Must be able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Preferred
A+ and Microsoft certifications preferred
Company
City of Gulfport
Official LinkedIn page for the City of Gulfport, Mississippi.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Kelly
Chief Administrative Officer
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