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South Carolina Department of Juvenile Justice · 9 hours ago

Telecommunications Supervisor

Columbia, SC

Part-time

Onsite

Mid, Senior Level

6+ years exp

The South Carolina Department of Juvenile Justice (DJJ) is dedicated to making a difference in the lives of youth in South Carolina. They are seeking a Telecommunications Supervisor who will oversee the operation and maintenance of a secured communications network, supervise staff, and ensure compliance with regulations and procedures.

Public Safety

Responsibilities

Provides Telecommunications Operators with the required training as designated by the Supervisor, the agency and/or division director

Serves as the TCC’s primary training officer

Informs subordinates of any changes in regulations and procedures, ensures coverage of TCC

Assists in the development of policies and procedures to cover equipment and dispatch procedures

NCIC duties includes ensuring that the agency comply by CJIS/ SLED guidelines, maintaining NCIC records- certifications, recertification and purging of records, and of the like

Validation of records, confirming statuses as a liaison to the community, serves staff and respective law enforcement agencies regarding recovery of wanted juveniles

Establishes NCIC protocols and updates as appropriate in the operations of the NCIC terminal and the TCOs

Maintains the Pre-registry Sex Offender account for SLED and ensures compliance with state law

Participates in SLED audits and maintains SLED compliance with the agency

Inspects equipment and ensures proper usage

Provides training for voice and data communications

Assists in the supervision of the installation, testing, maintenance and repair of all communication equipment

Assists in the maintenance and training regarding the CodeLynx ID system, troubleshoots any issues, deactivates IDs of employees who left the agency and sends out notifications for separated employees

Coordinates fingerprints and I.D. scheduling, gathers identifying documents for SLED submission, determining eligibility of individuals based on those findings

Plans, schedules and reviews work of subordinate staff, counsels with employees as appropriate

Conducts EPMS appraisal, interviews for new employees, administers corrective discipline for employees as needed, maintains appropriate documentation to support disciplinary actions and recommends disciplinary action to the supervisor when needed

Maintains employee information, identification and fingerprint cards

Conducts and oversees the DNA testing and fingerprinting of juveniles

Serves as administrator for the Livescan fingerprinting device

Oversees activities in logbooks, radio logs and NCIC files

Pulls criminal histories, driving records for Public Safety patrol officers and investigators

Maintains and inspects radio logs, NCIC logs; furthermore, makes the documents available for supervisory inspection when requested

Performs the duties of a Telecommunications Operator when needed and other related job duties deemed necessary by a Supervisor, Director of Public Safety and/or the Inspector General

Qualification

Telecommunication Operator certificationVoice communications systemsCentral telecommunication systemElectronic communications equipmentSLEDFBI regulationsSupervisionTrainingWorking relationshipsEffective communication

Required

A high school diploma and journey-level work experience in the maintenance and repair of electronic communications equipment, in telecommunications or computer operations. An associate degree in a technical communications discipline may be substituted for the required experience

Class IV Telecommunication Operator certification by the Law Enforcement Training Council in accordance with 23-23-40 of the Code of Laws of South Carolina 1976

Thorough knowledge of the layout and operation of voice communications systems

Knowledge of the practices and procedures used to operate a central telecommunication system

Knowledge of appropriate FCC and other rules, regulations and policies

Skills in the operation of electronic voice and data communications equipment; ability to supervise and train subordinates

Ability to communicate effectively

Ability to establish and maintain good working relationships with others

Knowledge of SLED and FBI regulations in reference to NCIC and verification information

Preferred

Preferred Experience As Either a TAC Or ATAC

A high school diploma and six years of experiences with voice communications systems or central switchboard operations. An associate degree in technical communications discipline may be substituted for the required experience

Three (3) years as a certified SC CJA Telecommunications Operator and 2 years supervisory experience as a TCO