Auxis · 1 day ago
Sr HR Services Analyst
United States
Full-time
Remote
Mid, Senior Level
2+ years expAuxis, a Grant Thornton US company, is seeking a detail-oriented and customer-focused Sr HR Services Analyst to join our dynamic team. In this role, you will be a key player in delivering exceptional business and customer service support to one of our key clients. You will serve as a first point of contact, ensuring timely and effective resolution of inbound inquiries across multiple communication channels.
ConsultingInformation Technology
Responsibilities
Deliver first contact resolution
Professionally handle high volume inbound calls in a timely manner
Follow specific communication guidelines and escalation protocol while handling calls by topic
Identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution
Seize opportunities to gently educate clients and worksite employees on Client’s offerings and online employee portal functionality
Build positive and professional relationships, and further impress customers by going the extra mile
Must be able to communicate conversations through note taking and shorthand
Maintain required documentation for client and worksite employee calls within applicable systems
Provides executive leadership administrative support as needed
Meet all agent KPI’s including call efficiency, quality, quantity and NPS customer satisfaction scores
Treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization
Listen carefully to our customers to ensure appropriate responses
Comply and adhere to Auxis operational processes and security policies
Must attend all customer service and performance-related scheduled meetings as required
Perform other related and administrative duties as assigned
Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients
Qualification
Required
English –Spanish Language (Oral and writing 90 % or higher) (C1 or above)
2-3 years of prior Customer Service- Call Center oriented role required
Must work well independently as well as a functional team member
Must have a high school diploma
Excellent computer skills and high proficiency in MS Office Suite is required
The ability to effectively handle multiple assignments is required
Excellent verbal and written communication skills, along with demonstrated active listening skills
Must possess excellent Communication skills and Involvement
Good presentation and a polite, tactful, and friendly character
Ability to interact with customers and all levels of internal personnel
Attention to detail
Adhere to attendance and punctuality standards. Work additional hours on as needed basis
Adapt to change and meet the changing demands of the work environment
Working knowledge of all customer service reports and systems
Organizational, analytical, and problem-solving skills are essential
Preferred
Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred
Familiarity with HRIS and Ticketing Systems is a plus
Experience in one of the following fields preferred: Human Resources, Benefits, and/or Payroll
Company
Auxis
Auxis is a management, consulting and outsourcing company, specialized in helping senior executives and their teams.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-07-29Acquired
Leadership Team
Alvaro Prieto
Co-Founder and Senior Managing Director, Technology Services
Recent News
2025-11-12
Company data provided by crunchbase