Dentons Cohen & Grigsby · 21 hours ago
Client Service Specialist
Naples, FL
Full-time
Onsite
Entry Level
2+ years expDentons Cohen & Grigsby is a law firm dedicated to providing excellent service to clients. The Client Service Specialist is responsible for managing client relations, providing front-desk services, and ensuring a welcoming environment for guests and clients.
Law Practice
Hiring Manager
Brandon Zimmerman
Responsibilities
Provide front‑desk client services, including professionally greeting clients and visitors, confirming arrival details, escorting guests to conference rooms, and offering beverages
Support meetings and attorney coordination by preparing conference rooms for depositions or mediations as needed and notifying legal assistants and attorneys upon client arrival
Open and prepare conference rooms for daily meetings in the morning
Maintain proper appearance of conference rooms between meetings (removing beverages, used coffee cups, glasses, etc.)
Reset chairs and tabletop materials to proper placement when meetings have ended
Connect video conference technology for meetings when necessary
Respond to email conference room requests and advise if there are conflicts with requested rooms and timeframes
Assign and confirm conference room reservations; keep copies of confirmed conference room reservations at front desk to refer to daily
Manage incoming telephone communications by routing calls to appropriate personnel, including conducting consultative transfers to attorneys with advance notice of the caller’s identity and subject matter, and directing routine calls to the appropriate staff member
Maintain and update the Naples office telephone directory, ensuring accurate employee names and extensions through timely additions and removals
Manage certain firm operating and trust account deposits and reporting, including scanning and verifying client checks
Reconciling deposits and wire activity, coordinating trust disbursements, and processing filing fees by validating client matters and entering charges accurately
Qualification
Required
Bachelor's degree (B.A.) from a four-year college or university; or two years' related experience and/or training; or equivalent combination of education and experience in a Law Firm environment
Requires tact, diplomacy and a clear, courteous and professional manner when dealing with clients (internal/external). Must demonstrate effective oral and written communication skills and the ability to work cooperatively with staff, attorneys, administration, and all departments
To perform this job successfully, an individual should have adequate typing skills, knowledge of Word Processing software, familiarity with Internet services and other related software to support the Client Relations area
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percentages
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form; handle multiple projects and details simultaneously
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: carrying and balancing beverage trays; carrying/setting up food and other catering orders; moving furniture as necessary for special events, meetings, etc.; stocking catering-related supplies in refrigerator(s) and cabinets. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Benefits
Medical
Dental
Vision
401k
Money purchase plan
Short-term/long-term disability
Life insurance
Paid time off
Paid holidays
Pension plan
AD&D insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Parental leave
Vision insurance
Wellness program
Company
Dentons Cohen & Grigsby
In 2020, Cohen & Grigsby's 140+ lawyers joined with Dentons to form Dentons Cohen & Grigsby.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Christie (Brown) Tillapaugh
President & Chief Executive Officer
Kevin Sullivan
Chief Technology Officer
Company data provided by crunchbase