LendingClub · 18 hours ago
Director, Business Operations & Excellence
San Francisco, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$149K/yr - $225K/yr
10+ years expLendingClub is a leading digital marketplace bank in the U.S. focused on improving the financial health of millions of members. They are seeking a Director, Business Operations & Excellence to drive operational rigor, business planning, and execution excellence across various teams.
Consumer LendingCreditFinanceFinancial ServicesFinTechLendingPeer to PeerPersonal Finance
Responsibilities
Partner with executive and functional leaders to drive annual and quarterly planning, including goal setting, OKRs, and performance tracking
Translate enterprise and business unit strategy into clear operating plans with defined milestones, owners, and success metrics
Lead high-priority strategic initiatives such as new product launches, operating model changes, efficiency programs, and regulatory-driven efforts
Own the business operating cadence, including weekly and monthly reviews, executive readouts, and KPI dashboards
Develop and maintain metrics that track business health across growth, profitability, efficiency, and risk
Identify performance gaps and partner cross-functionally to drive corrective actions
Design and improve end-to-end business processes to support scale, speed, and compliance
Partner with Finance and FP&A on budgeting, forecasting, and resource allocation aligned to strategic priorities
Drive operational discipline in a complex environment spanning multiple products, bank partnerships, and regulatory requirements
Serve as a key connector across Product, Engineering, Risk, Compliance, Legal, Marketing, and Operations
Influence without authority to align stakeholders, resolve tradeoffs, and accelerate decision-making
Support leadership communications, including executive presentations and board-level materials, as needed
Build and lead a high-performing Business Operations function over time
Hire, coach, and develop talent while establishing best practices, playbooks, and operating standards
Qualification
Required
10+ years of experience in business operations, strategy, consulting, finance, or related roles with increasing leadership responsibility
Experience operating in a highly regulated environment such as fintech, financial services, banking, or payments
Strong analytical and problem-solving skills with the ability to synthesize complex information into clear insights
Proven success leading cross-functional initiatives in fast-paced, ambiguous environments
Strong executive presence and ability to influence senior stakeholders
Willingness to dive into the details to understand complex issues and drive execution
Experience building and leading teams
Bachelor's degree in a related field; or equivalent work experience
Preferred
Prior experience at a fintech, marketplace, or technology-enabled financial services company
Background in management consulting, investment banking, or corporate strategy combined with operating experience
Familiarity with LendingClub's core products (personal loans, auto refinance, deposits) or similar consumer financial products
Benefits
Medical, dental and vision plans for employees and their families
401(k) match
Health and wellness programs
Flexible time off policies for salaried employees
Up to 16 weeks paid parental leave
Company
LendingClub
Since our founding in 2007, we have transformed the banking industry by bringing a traditional credit product - the installment loan - online and we’ve been on the fast track ever since.
1001-5000 employees
H1B Sponsorship
LendingClub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (26)
2021 (19)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
$392.23MKey Investors
CapitalG,Foundation CapitalKleiner PerkinsThomvest Ventures,Union Square Ventures
2017-04-09Post Ipo Equity
2014-12-11IPO
2014-08-22Series Unknown
Leadership Team
Scott Sanborn
CEO
Drew LaBenne
Chief Financial Officer
Recent News
p2p-banking.com
2025-12-24
Company data provided by crunchbase