TriCore Reference Laboratories · 2 days ago
Supervisor, Specimen Management- Woodward, (1203)
Albuquerque, NM
Full-time
Onsite
Mid, Senior Level
3+ years expTriCore Reference Laboratories is responsible for the general operation of the Specimen Management department. The Supervisor will oversee department staff, ensure quality and turnaround time standards are met, and coordinate activities with other areas of the organization and customers.
Health CareMedicalTest and Measurement
Responsibilities
Responsible for the overall supervision of department staff
Insure that appropriate interview and selection processes are established and followed in the department. Personally interview final candidates for positions and work with the Specimen Management Manager and Human Capital Management in making final selections
Oversee effective completion of performance evaluations using cumulative data obtained during the year to document progress. Support the Specimen Management Manager in writing and preparing evaluations and participate in conducting evaluation sessions as scheduled. Regularly communicate with employees regarding their performance and counsel them as needed
Monitor workflow in the department. Provide general oversight of daily activities. Insure that personnel are scheduled in an effective and efficient way. Insure that employee time cards are reviewed, approved and turned in to Payroll in an effective, accurate and timely manner
Oversee and conduct employee counseling and disciplinary actions as needed or appropriate. Recommend dismissal actions and work with management and Human Capital Management in determining appropriate actions
Insure that appropriate staff recognition programs are in place
Available to work an on-call schedule. g. Review and approve all leave requests and time cards (for non-exempt staff only)
Develop and oversee with department trainer orientation and training programs for new employees and ongoing training for department staff as appropriate
Be available to assist staff with questions and problem solving
Maintain appropriate channels of communication within the department
Provide information to staff regarding job expectations, relevant information concerning workload, work flow, process and procedure changes and general information regarding the department
Provide feedback to staff regarding their performance. Provide constructive criticism in a timely and appropriate manner. Let employees know when they are and are not meeting job expectations. Provide guidance to employees on how to improve performance by coaching employees
Listen effectively and with the purpose of understanding employee concerns, questions, ideas and opinions. Actively solicit staff input and feedback
Coordinate and conduct department meetings on a regular basis
Participate in quality assurance programs to ensure that quality standards are met. Demonstrate ability to constantly improve quality standards. Prepare QA reports in timely manner and as appropriate. Lead, Facilitate and/or participate in Quality Management and other process improvement teams as appropriate
Maintain effective communication and coordination with other departments within the organization, and with contracted services
Direct and facilitate employee participation in continuing education programs by working with the department trainer
Actively support and implement department procedures, policies and strategies to support the corporate vision, values and strategic plans
Take steps to insure that the department is in compliance with all relevant regulatory requirements. Communicated potential compliance issues to the compliance officer
Insure the accuracy and integrity of the company's Specimen Management department
Maintain department supplies and complete purchase requisitions for the department. Forward Special Purchase Requisition to the Specimen Management Manager for approval
Assure that maintenance or repairs are done on department equipment: copier, time clocks, imaging scanners, refrigerator/freezers, centrifuges, etc
Assure that the department is safely performing at a high level of accuracy and productivity
Work with the department trainer in monitoring errors for quality assurance
Monitor workload and provide assistance when needed during high volume times
Review daily productivity and error rates reports and evaluate employee’s performance level. Help employees self-correct in a timely manner
Coach and discipline staff when necessary to maintain appropriate QA and productivity standards
Monitor STAT turnaround times. Arrange assistance as needed
Assure that safety practices are followed at all times
Qualification
Required
High School diploma or equivalent
Three (3) years relevant experience in a clinical laboratory setting with at least two (2) years of specimen processing experience
Previous Supervisory or Lead experience
Effective time management skills. Ability to manage multiple priorities and to work in a high productivity/high stress environment
Ability to deal with difficult and sensitive situations, and maintain confidentiality at all times
Demonstrated problem solving skills
Follow company safety and personnel policies
Strong supervisory and management skills including interviewing, leadership and team building skills. Ability to work effectively in a team environment and to develop and maintain a climate of open communication and teamwork within the department
Strong communication/interpersonal skills: with both internal and external customers. Ability to listen effectively to staff concerns, ideas and questions and to deal effectively with conflict situations. Ability to develop and maintain morale of department staff. Ability to provide effective feedback to department staff regarding relevant information changes and regarding their own performance. Able to provide constructive criticism in a timely and appropriate manner and to provide feedback regarding positive performance. Actively solicits feedback from staff as appropriate
Strong customer service, and specimen processing skills
Strong knowledge of lab wide operations
Strong communication skills
Strong Leadership skills
Proficient knowledge in Microsoft Word and Excel programs
Ability to provide back up and fill in for department staff during times of unusually high workload or other special circumstances
Company
TriCore Reference Laboratories
TriCore Reference Laboratories is a clinical information company that offers laboratory research and testing facility for health management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robin Divine
President & CEO
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