Instacart · 5 hours ago
Support Program Manager, Hardware Operations
United States
Full-time
Remote
Mid, Senior Level
$122K/yr - $129K/yr
5+ years expInstacart is transforming the grocery industry, aiming to provide everyone with access to the food they love. As a Support Program Manager, you will shape and execute strategies for Caper Cart maintenance and repair operations, ensuring operational success and reliability.
Delivery ServiceE-CommerceGroceryShopping
No H1B
Responsibilities
Drive the Caper Hardware Maintenance and Repair initiative for the carts in the market, integrating robust categorization of requirements with strategic evaluation of in-sourcing and outsourcing opportunities
Design and implement a closed-loop system to identify, prioritize, and address maintenance and repair needs within the retailer facilities
Manage field service operations, ensuring timely planning and coordination of tickets to minimize cart downtime and maximize resolution speed and quality
Facilitate cross-functional collaboration, proactively addressing dependencies before maintenance activities are initiated
Develop and maintain the Maintenance and Repair Schedule, partnering closely with the Hardware Deployment team to ensure accountability and on-time execution
Assess ongoing initiatives and make recommendations for schedule and resource optimization across maintenance, deployment and retrofit workflows
Lead analytics on maintenance operations, capturing and analyzing trends related to repairs, manpower allocation, ground-time, and non-routine activities in the field to drive continuous improvement opportunities
Establish and uphold strong operational rigor through documentation—crafting detailed, scalable, and standardized procedures and playbooks for every aspect of the Maintenance and Repair program to drive consistency, efficiency, and ongoing capability building within the team
Finally be a Flex Player: In this fast paced environment, our priorities can evolve quickly. You must be willing and excited to engage with new and undefined problems with curiosity and a can-do attitude
Qualification
Required
Bachelor's degree or equivalent work experience
5+ years of experience in supply chain, operations, or manufacturing
Strong program management skills with the ability to manage multiple maintenance related initiatives in parallel
Demonstrated ability to leverage both quantitative and qualitative data to inform strategy and drive operational improvements
Strong written communication skills — able to clearly articulate complex operational topics for diverse audiences, including technical teams, leadership, and frontline operators
Proficient in tools like Google Sheets and ticketing platforms such as Jira, Freshdesk, ServiceNow, or equivalents
Willingness to travel as needed to support on-site operational needs
Authorization to work in the US is required. This position is currently not eligible for visa sponsorship
Preferred
Master's degree or relevant industry experience
Experience in developing, planning, or executing maintenance programs
Experience with building processes for 0 to 1 initiatives
Benefits
Eligible for a new hire equity grant
Annual refresh grants
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
Andreessen Horowitz,D1 Capital Partners,Fidelity,Sequoia Capital,T. Rowe PriceD1 Capital Partners,Valiant Peregrine FundT. Rowe Price
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
The Motley Fool
2026-02-06
2026-02-05
Digital Commerce 360
2026-02-04
Company data provided by crunchbase