Primary Services · 7 hours ago
Entry Level Operations Analyst
Houston, TX
Contract
Hybrid
Entry Level
2+ years expPrimary Services is excited to announce the role of Entry Level Operations Analyst for a large, well-established client in the energy and utilities sector. This position supports critical operational workflows for residential and small commercial accounts, ensuring automated systems function accurately and resolving exceptions that impact customers and operations.
Human ResourcesStaffing Agency
Responsibilities
Analyze residential and small commercial accounts to determine service disconnection eligibility in accordance with regulatory requirements
Execute system parameters and transactions supporting automated disconnect and reconnect processes
Run and analyze reports and queries in SAP-CCS and BW to support operational monitoring
Review aged and exception-based accounts to identify root causes of failed system events
Monitor disconnect and reconnect activity to ensure accounts progress correctly through external distribution partners
Identify and resolve failed or rejected orders in coordination with distribution companies
Determine required actions for failed reconnects to ensure timely restoration of service
Analyze accounts for balance transfers between inactive and active accounts when appropriate
Review automated disconnect, move-out, and do-not-pay processes to confirm accurate execution
Apply collection policies and procedures to assigned customer accounts
Research delinquent accounts to identify why systematic collection efforts are not effective
Document failed events and trends to support tracking and system improvement initiatives
Escalate non-standard situations to management in alignment with established policies
Qualification
Required
High school diploma or equivalent required if substituting education with experience
2 years of general business experience, or 6 months of collections experience combined with SAP/CCS experience
Strong proficiency with Microsoft Excel, Word, and database-driven applications
Ability to analyze data, reports, and account activity to support operational decisions
Working knowledge of collection processes and transaction-based systems
Ability to perform fundamental math calculations, including percentages and basic arithmetic
Preferred
Bachelor's degree in business or a related field from an accredited four-year university preferred
Experience within utilities or deregulated energy environments preferred
Hands-on experience with SAP-CCS and BW reporting tools
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
President & CEO
Company data provided by crunchbase