Neon Aero · 18 hours ago
IT Operations Administrator
Manchester, CT
Full-time
Onsite
Mid Level
$90K/yr - $102K/yr
4+ years expNeon Aero is a forward-thinking aerospace company focused on innovation and efficiency in aircraft design and production. They are seeking an IT Operations Administrator to support and maintain cloud and on-prem IT systems, ensuring day-to-day productivity for employees in a fast-paced environment.
Aviation & Aerospace
Responsibilities
Support, administer, maintain, and monitor cloud systems and services alongside on-prem IT and OT Manufacturing Systems
Provide day-to-day administration of companywide enterprise systems (ERP, MES, PLM): user access, roles/permissions, configuration support, and issue triage
Maintain system administration documentation (role mappings, configuration notes, change logs, and support runbooks) and follow change/control practices—sharing knowledge with teammates to enable consistent support
Partner with senior IT engineers, vendors, and supporting MSPs on infrastructure improvements, automation, migrations, and standardization efforts across the environment
Support compliance efforts surrounding NIST 800-171 (e.g., following policies, implementing controls) in collaboration with security consultants and senior staff
Serve as the on-site IT point of contact at our Manchester facility—resolving hardware, software, and connectivity issues, with escalation paths to the broader IT team and partners for complex issues
Support onboarding/offboarding: workstation setup, device provisioning, account creation/disablement, access requests, and end-user orientation as needed
Maintain accurate ticketing, asset tracking, and documentation; develop and improve SOPs/runbooks for repeatable tasks
Perform minor hardware repairs and coordinate warranty/vendor repair processes; escalate complex issues with clear handoffs and captured troubleshooting data
Qualification
Required
Minimum of 4 years in progressive IT roles (helpdesk + systems/infrastructure responsibilities), ideally supporting both office and shop-floor environments with a specialization in cloud technologies
Hands-on experience with some combination of: Cloud: Azure based systems including scripting the deployment of resources
Virtualization: Hyper-V, Azure Virtual Machines, Azure Virtual Desktops
Networking/Security: Cloud or on-prem environments
Windows environment: Windows 10/11 Endpoints and Windows Server administration, patching, troubleshooting
Experience supporting or administering one or more enterprise applications (ERP, MES, PLM, CRM, etc.)—including permissions, workflows/configuration, upgrades, vendor support, and issue triage
Strong documentation habits (procedures, diagrams, change notes) and comfort owning systems end-to-end
Ability to handle many issues independently while knowing when to escalate—and how to provide clean handoffs
Customer-focused mindset with solid communication, prioritization, and follow-through
Ability to bend, lift, and carry computer equipment; comfortable climbing ladders or using lifts as needed
Preferred
Associate's degree in Computer Science or related field preferred; equivalent professional experience may be considered in lieu of a degree
Experience in manufacturing/production environments is a plus
Benefits
Full heath benefits (health, vision, dental, 401K)
Company
Neon Aero
Neon Mission Neon exists to bring the values of speed, scale, and innovation to aerospace in a model that runs counter to the industry in its current state.
Founded in 2025Irvine, CA, US
51-200 employeesH1B Sponsorship
Neon Aero has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase