Penn State University · 12 hours ago
Computer Lab Support Technician
University Park, PA
Full-time
Onsite
Entry Level
1+ years expPenn State University is seeking a full-time Computer Lab Support Technician to join their team. The role involves providing assistance with campus computers designated for student use, troubleshooting hardware and software issues, and maintaining equipment and inventory.
Higher Education
No H1B
Responsibilities
Respond to requests for assistance regarding the operation of campus computers designated for student use
Identify, troubleshoot, and resolve operational issues such as hardware failure, peripheral equipment failure, unresponsive computers, error messages, network disconnection, etc
Use standard diagnostic procedures to identify specific component failures
Set-up or replace hardware such as hard drives, monitors, keyboards, physical connections, etc
For new or existing computers
Contact vendors to replace hardware as needed
Set-up new and existing computers, printers, etc. with predetermined software
Monitor printers and respond to user print errors
Perform routine maintenance such as replace toner, clear paper jams and check physical connections
Identify and resolve hardware issues such fuser and roller malfunctions
Set up printers and scanners as needed
Receive telephone calls from classrooms and computer labs; assist with routine issues
Transfer unresolved issues to the appropriate support individuals such as classroom technicians, OPP, computer lab support technicians, media and technology support services, etc. if necessary
Install and repair security devices to prevent theft and/or damage to equipment
Report device failures, theft, and damage to supervisor and/or university police services, as appropriate
Inventory and label equipment at assigned locations
Maintain inventory records
Maintain a supply of equipment such as computers, monitors, keyboards, printers, etc
Reorder parts and components to replenish inventory as necessary
Maintain equipment in a clean and orderly fashion
Prepare desktop systems, printers, monitors, etc. for recycling and salvage, to include but not limited to removal of data from computer hard drives
Log all equipment designated for recycling and salvage
Report facility and building issues to supervisor
Operate university vehicles as required
Lock and unlock labs as needed
Log actions when applicable to ensure complete and accurate documentation
Qualification
Required
1 to 3 years of effective experience
Successful completion of background check(s) in accordance with University policies
Valid driver's license and successful completion of a motor vehicle records check
Authorized to work in the U.S
Benefits
Comprehensive medical, dental, and vision coverage
Robust retirement plans
Substantial paid time off which includes holidays, vacation and sick time
Generous 75% tuition discount, available to employees as well as eligible spouses and children
Company
Penn State University
There’s a reason Penn State consistently ranks among the top one percent of the world’s universities.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Hamza Jamjoom
Co-Founder - Arts & Architecture Student Council
Kara Pytko
Co-founder of Virtual Scientist Webinar Series
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