Lakefield Veterinary Group · 2 days ago
Customer Service Representative
Spokane, WA
Full-time
Onsite
Entry Level
1+ years expLakefield Veterinary Group is seeking a Customer Service Representative to actively recruit new clients and promote hospital services. The role involves scheduling client visits, ensuring effective communication, and coordinating the care of pets to enhance client satisfaction and hospital productivity.
Health CarePetWellness
Responsibilities
Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective customers
Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
Assist incoming new clients. Request pet medical records from other veterinary clinics, requested services, and other pertinent information within the practice management software
Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed
Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
Assist outgoing clients by entering charges, providing all necessary instructions, information, and invoices
Dispense prescription items per the Veterinarian's instructions and sells retail products
Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
Comply with all practice policies, quality assurance guidelines, and minimum standards of care
Perform other duties and projects as requested
Qualification
Required
High School Diploma or GED required
Ability to provide effective customer service principles
Ability to relay information and or doctor instructions to clients correctly and clearly
Basic knowledge of medical terminology
Basic proficiency with a variety of computer programs including Microsoft Office Suite
Basic written, verbal, and active listening communication skills
Strong customer relations and interpersonal skills
Exercises tact and diplomacy in dealing with sensitive issues and situations
Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
Strong organizational and time management skills
Effectively and quickly responds to requests in a proactive manner
Strong attention to detail and high level of accuracy
Preferred
1+ years experience in retail sales or customer service preferred
1+ years experience in the veterinary field preferred
Experience in a medical facility desired
Company
Lakefield Veterinary Group
Lakefield Veterinary Group is a veterinary company that specializes in preserving the independence and local legacy for veterinarians.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$105MKey Investors
Peloton Capital Management
2024-07-15Private Equity· $105M
Leadership Team
Mollie Hoff
CEO at Lakefield Veterinary Grouo
Recent News
Business Wire
2025-08-29
2025-07-17
Company data provided by crunchbase