Shiel Sexton · 9 hours ago
IT Operations Manager
Indianapolis, IN
Full-time
Onsite
Senior Level
5+ years expShiel Sexton is a company focused on ensuring the stability, security, and performance of IT infrastructure. The IT Operations Manager is responsible for leading IT service delivery, managing day-to-day technical operations, and aligning technology initiatives with business goals.
Real Estate
Responsibilities
Lead and manage the IT Help Desk, ensuring timely resolution of support requests and adherence to ITSM processes
Oversee application lifecycle management, including deployment, updates, performance monitoring, and retirement
Manage IT infrastructure including networks, servers, cloud systems, and connectivity across office and jobsite environments
Direct and coordinate IT-related projects, ensuring alignment with business objectives and successful delivery
Collaborate with construction operations teams to align IT services with field and corporate needs
Plan and execute hardware and software installations, updates, and configurations
Ensure compliance with security standards, backup strategies, and disaster recovery procedures
Monitor system performance and drive continuous improvement initiatives
Manage vendor relationships and technology procurement
Act as an escalation point for technical issues, troubleshooting critical infrastructure
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field
Experience leading IT teams using ITSM methodologies (e.g., ITIL)
Strong understanding of networking, cloud technologies, servers, and enterprise applications
Proficiency with incident, problem, service request fulfillment, and change management processes
Excellent communication and leadership skills
5+ years of IT operations or infrastructure management experience
Able to be on-call and work during 'non-business' days or hours if necessary
This position is primarily based within the corporate office in Indianapolis, Indiana, and may require visits to branch offices and other remote sites
Willing to travel on occasion and provide transportation capable of reaching office locations within 400 miles of the home office
Capable of lifting 50 lbs, comfortable working from temporary elevated surfaces like ladders, and comfortable working while kneeling or bending for a short period of time
Preferred
Current ITIL Foundation certification preferred
Experience supporting multi-site or construction-industry environments preferred
Demonstrated success managing help desk or IT support functions
Experience implementing or maturing ITSM frameworks
Strong problem-solving and analytical mindset
Ability to work collaboratively with field operations and corporate teams
Customer-focused approach to IT service delivery
Adaptable, proactive, and capable of managing multiple priorities
Commitment to continuous improvement and innovation
Company
Shiel Sexton
Shiel Sexton is a construction company providing construction management, general contracting and design-build services.
201-500 employees
H1B Sponsorship
Shiel Sexton has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Dan Murphy
Chief Financial Officer
Amanda Page
Organizational Development Partner
Recent News
Sports Business Journal
2025-09-12
Kansas City Business Journal
2025-01-17
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