Expedite Talent Solutions · 7 hours ago
Customer Service Representative
Nashville, TN
Contract
Hybrid
New Grad, Entry LevelExpedite Talent Solutions provides a hybrid work environment for its workforce. The Customer Service Representative will determine eligibility for care programs, assist in coordinating schedules, and manage casework efficiently while providing legal research and documentation support.
IT ManagementProfessional ServicesWarehousing
Hiring Manager
Nidhi Sharma
Responsibilities
Determine individual and family eligibility for our Client’s care programs
Assist in coordinating and communicating schedules to internal/external Clients
Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney
Timely management of casework, including proper documentation and case resolution
Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately
Work efficiently / effectively in multiple databases to extract information
Attend workgroup meetings and participate in discussions
Assist leadership team, as necessary
Qualification
Required
Must have a bachelor's or associate degree
Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.)
Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision
Excellent verbal and written communications skills
Keen attention to detail and adherence to deadlines
Strong time management, note-taking, email organization, and distribution skills
Critical thinking and problem-solving skills
Preferred
A background in Paralegal studies is a plus
Work experience in a Legal environment a plus
Customer service or call center experience a plus
Company
Expedite Talent Solutions
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandeep Singh
Associate Director / Sr. Client Partner
Company data provided by crunchbase