LMCU · 15 hours ago
Mortgage Servicing Contact Center Specialist I
Grand Rapids, MI
Full-time
Onsite
Entry Level
1+ years expLMCU is a credit union that values employee contributions and offers a fulfilling career. They are seeking a Mortgage Servicing Contact Center Specialist I, responsible for handling phone inquiries related to mortgage servicing functions and ensuring compliance with regulations while promoting a positive culture within the team.
BankingFinanceFinancial ServicesNon Profit
Responsibilities
Answers telephone inquiries from members relating to all servicing functions including, but not limited to: making payments, tech support online banking mortgage portal, payment posting questions, escrow analysis questions, setting appropriate tasks, updating member information, processing payoffs, processing curtailments, preparing routine letters, providing monthly billing statements, doing account research, etc
The employee consistently demonstrates a commitment to the culture of Lake Michigan Credit Union by adhering to the 5 Star Promise, by openly contributing to the success of others on the team, actively participating in I AM LMCU, and by living the core values that define the PRIDE culture
Performs other job duties assigned by supervisor including, but not limited to: assisting with mortgage servicing inbox tasks, audit doc preparation, and system testing
Responsible for adhering to and complying with all applicable federal and state laws, regulations and guidance, adhering to CU policies and procedures, and completing required training by due date
Qualification
Required
1-2 years combined experience in Customer Service, Banking and/or Mortgage
High School Diploma or GED required
Excellent written and verbal communication skills
Mortgage Servicing System (MSP Black Knight), Core Banking System, Microsoft Office
Customer Service skills, Analytical problem solving skills, ability to work independently or as part of a team, self-motivated, effective time management, high levels of personal organization
Preferred
some higher education preferred
Benefits
Comprehensive health coverage including medical (with prescription)
Dental
Vision
HSA match
Paid parental leave
Tuition reimbursement
Weekly pay
Retirement savings options
Company
LMCU
You’ll enjoy a rewarding, professional environment where you’ll be encouraged to innovate and excel.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Dann
Chief Financial Officer
Dharmesh Patel
COO - Southwest Florida Region
Recent News
2025-10-09
2025-07-25
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