Virginia's Community College System · 13 hours ago
IT Technology Support Analyst
Richmond, VA
Full-time
Onsite
Mid Level
$65K/yr - $75K/yrVirginia's Community College System is seeking an IT Technology Support Analyst to support the deployment of computer images and provide end user support. The role involves managing hardware and software updates, ensuring compliance with college policies, and assisting faculty, staff, and students with classroom technologies.
EducationE-LearningHigher Education
Responsibilities
Act as campus agent for desktop imaging, software deployment, and system maintenance
Use Enterprise deployment tools like Microsoft ECM or Apple JAMF to perform work tasks
Comply with security policy in performance of tasks Complete tasks within project time- lines
Act as mid-level support staff, receiving instruction from senior staff and working with junior staff members, and provide single task level over-sight on junior staff
Support Windows and MAC based systems and applications
Comply with operational standards when performing work in the following systems: Microsoft ECM (Windows management), JAMF (Apple Products), LabStats (Computer Lab management)
Perform routine checks and tests of computers as well as classroom technology and report any issues
Perform in person end user support for the use of computers, software, printers, peripherals, phone, WIFI connectivity, and classroom technology
Make accurate changes to records in Active directory when appropriate
Perform inventory tasks and tracking of asset moves as required by college policy
Assist in computer life cycle management as well as software version management
Document activities in service tracking system
Perform other duties as assigned
Qualification
Required
Excellent communication and interpersonal skills
Ability to provide on-site, in person end user support
Ability to deploy images, software, updates, and system patches
Knowledge of a variety of computer hardware, software, and peripherals
Working knowledge of LAN/WAN networks
Ability to analyze information and evaluate results to choose best solution to resolve problems
Ability to coordinate and organize the activities of small teams
Ability to (1) identify and assess customer needs, (2) meet those needs with quality standards for service, and (3) evaluate customer satisfaction
Experience supporting computer hardware, software, and peripherals
Experience deploying computer images
Experience using Microsoft Business applications
Experience performing computer laptop and repair
Experience providing mid-level end user support as a member of an IT staff
Preferred
Competency with network tracing tools and network troubleshooting techniques
Experience deploying computer images and software via Microsoft Endpoint Configuration manager (ECM)
Experience Managing Computer Systems through Microsoft INTUNE
Experience using remote desktop support tools for remote user support
Experience using ‘Splashtop' remote support tool
Experience using ‘Lab Stats' Lab Management software
Previous work in college or education environment
Experience working with Apple/IOS products
Ability to complete tasks with minimal supervision
Experience installing or configuring audio visual systems
Experience performing technology inventory
Benefits
Comprehensive health and dental insurance program
Generous paid leave
Deferred compensation plans
Paid parental leave
State employee discounts
Solid and secure retirement program
Company
Virginia's Community College System
Since 1966, Virginia’s Community Colleges have given everyone the opportunity to learn and develop the right skills so lives and communities are strengthened.
Founded in 1966
201-500 employees
H1B Sponsorship
Virginia's Community College System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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Trends of Total Sponsorships
2025 (3)
2023 (3)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Dennis Moynihan
Director, Shared Services Center
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