Harvard University · 17 hours ago
Program Delivery Coordinator, Professional & Executive Development
Cambridge, MA
Full-time
Hybrid
Mid Level
3+ years expHarvard University is a vibrant community dedicated to advancing its world-changing mission. The Program Delivery Coordinator supports the planning and delivery of professional and executive development programs, ensuring quality service and materials for participants.
EducationHigher EducationUniversities
No H1B
Responsibilities
Prints and assembles large quantities of program materials for participants, with keen attention to detail
Carefully packs and ships collateral and materials for off-site custom programs
Prepares documentation and packing lists for off-site shipments
Works with templates to update program materials
Helps with setup and program delivery on day-of event both in person and virtually
Maintains accurate and organized inventory of program-related collateral, ensuring adequate availability for program lead-up and program days
Supports the program for duration of event
Runs triage as necessary during event; anticipates and supports participant/instructor needs
Orders pre-readings/cases
May oversee temporary staff
Successfully balances high-quality, participant-facing activities along with a myriad of behind-the-scenes administrative duties
Contributes to improved business process efficiencies
Effectively communicates with participants (special requests, registration changes) via email, phone, and during programs in person and via Zoom
Writes clear, concise, and professional responses to participants' inquiries
Manages program registrations, assisting participants with payment and interacting with finance department
Works to enhance participant experience throughout session
Delivers welcome messages to new participants in person and via Zoom
Qualification
Required
Minimum of 3 years' relevant experience, such as event planning/management and or customer service
Education beyond high school may count toward experience
Ability to work in a collaborative, cross-functional, fast-paced, deadline-driven environment with a diverse set of stakeholders and a demanding global clientele
Strong attention to detail and ability to follow through
Ability to multi-task
Excellent customer service skills
Ability to be adaptable and flexible when facing unknown situations
Exceptional oral and written communication skills
Flexibility and ability to occasionally work long hours prior to and during programs (M-F with varying hours ranging from 7am to 7pm)
Preferred
Bachelor's degree is strongly preferred
Previous work in professional or executive education setting
Benefits
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks
Company
Harvard University
Harvard University is a private research university and a member of the Ivy League.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$136.43MKey Investors
National Endowment for the Humanities (NEH)Alfred P. Sloan FoundationMassachusetts Clean Energy Center
2023-01-10Grant· $0.35M
2022-01-01Grant· $1.5M
2021-08-24Grant· $0.07M
Leadership Team
Anne Margulies
CIO
Christopher Petty
Director Of Business Development
Recent News
Longevity.Technology
2026-02-05
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