County of Riverside · 3 hours ago
IT User Support Technician II
Riverside County, CA
Full-time
Onsite
Mid Level
3+ years expThe County of Riverside is seeking candidates for the IT User Support Technician II position within the Fire Department. This role involves providing customer support by diagnosing and troubleshooting software, hardware, and remote system connection issues across various locations in Riverside County.
GovernmentHealth CarePublic RelationsPublic SafetySocial
No H1B
Responsibilities
Receive, log, and route user calls for assistance or repair; monitor trouble call and resolution information; follow-up on and report aged calls to ensure timely response
Create and delete user accounts; maintain security by adding and removing users from security groups; reset passwords; add user home directories/group membership and modified user accounts
Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure workstations; train users in access of Windows, Microsoft Exchange, Outlook and voicemail
Create, check status, and dial in services for cisco accounts; report failed data circuits and phone equipment to appropriate external vendor
Provide customer service via phone and remote support; implement hardware upgrades for new or existing office locations
Diagnose, troubleshoot, repair software, hardware, and network malfunctions
Log inventory hardware assets and report capital assets after installation
Troubleshoot and provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems
Inform and train users in equipment and software operation
Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware
Research, evaluate, test hardware and software products, and systems solutions; install, configure and test hardware and software, prepare reports and proposals for service
Carry out security administration by maintaining tables and adding, purging, and migrating users
Coordinate equipment deliveries, software licensing compliance, inventory, and asset control
Qualification
Required
Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. test
Three years of IT job-related experience, preferably with the County of Riverside
Possession of a valid California Driver License
Determining user information needs; installing hardware and swapping out unit/components to meet repair needs; installing software and configuring workstations to established standards; use of Windows, Outlook and voicemail
The principles, methods, and techniques used in the course of work for the IT User Support Technician series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; the principles of documentation and recordkeeping, storage and retrieval
Gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels
Preferred
IT job-related course work from an accredited college, university, or trade school in computer science, computer information systems, data processing, information management, or a related field to the assignment
Installing, maintaining and repairing hardware through board level swap-out; installing software and tuning workstations for optimal performance; managing projects involving responsibility for establishing objectives, activities and timelines and completing the work in accordance with established guidelines; training or coaching others in the use of Windows, Outlook, voicemail and standard office automation products; use of office automation tools including database query and reporting tools; use of help desk tools; use of PC/Network performance diagnostic and tuning tools
Benefits
Veteran's Preference
Reasonable Accommodations
Company
County of Riverside
County of Riverside is a government entity that provides regional administration, public services, and community support programs.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Nestande
Deputy CEO
Charissa Leach, P.E.
Riverside Co. Asst. Chief Executive Officer/TLMA Director
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