Dahl Consulting · 12 hours ago
Dispatch Coordinator (28962)
Dahl Consulting is a growing organization in the transportation and logistics industry seeking a Dispatch Coordinator to support daily dispatch operations and help the team meet monthly service and delivery goals. This role plays a key part in coordinating freight, supporting drivers, and ensuring accurate data entry and communication across internal teams and customers.
Responsibilities
Answer inbound calls and emails related to company policies, procedures, and services
Enter freight loads into a load management system for dispatch
Dispatch loads to drivers and assist with route planning
Schedule delivery appointments to meet customer requirements
Verify shipping and receiving hours, contact information, and scheduling processes for all trip locations
Enter orders into an accounting system and perform general data entry
Respond to driver inquiries regarding load details, routing, and contact information
Handle overflow calls from dispatch and customer service teams
Prepare documents, spreadsheets, and reports as needed
Provide administrative support to dispatch leadership and executive staff
Qualification
Required
Strong attention to detail with excellent organizational and time management skills
Ability to multitask, prioritize, and remain calm in a fast paced environment
Strong verbal and written communication skills
Ability to initiate and manage phone calls with customers and drivers
Proven ability to work independently with minimal supervision
High level of professionalism, discretion, and sound judgment when handling confidential information
Reliable attendance and dependability
Preferred
Prior administrative or dispatch experience
Customer service experience
Basic knowledge of the trucking or transportation industry
Basic understanding of accounting principles
Proficiency with Google Workspace and or Microsoft Office; experience with QuickBooks is a plus
Ability to quickly learn new systems and software
Benefits
Comprehensive benefits package