Primera · 1 day ago
Cabinet Customer Service Representative
Corona, CA
Full-time
Onsite
New Grad, Entry LevelPrimera is a multi-award winning home interiors company committed to providing high quality service to various clients. The Customer Service Representative (CSR) is responsible for delivering exceptional support and service to both internal and external customers, focusing on post-installation services and collaboration with field personnel.
ConsultingFurnitureHome DecorHome ImprovementInterior Design
Responsibilities
Communicate daily with Primera Service Technicians and Field Service Representatives (FSRs) to resolve service-related challenges collaboratively
Maintain accurate and detailed service documentation via Job Runner (JR), One Drive, and the shared drive
Analyze internal reports, (e.g., Customer Service Backlog, NC Materials Spreadsheet, etc.) daily to prevent ticket aging, delayed revenue recognition, and data entry errors
Monitor external customer reports and websites, (e.g., Hyphen, Vendor Suite, Taylor Morrison Spreadsheet, etc.), to acknowledge service requests within 48 hours of submission and to provide updates on outstanding service requests
Coordinate material and parts ordering within specified guidelines by Division Manager
Invoice builders accurately and promptly by utilizing provided resources within 48 hours of request
Manage the complete life cycle of service tickets, from creation through closure to avoid aging
Respond to all email inquiries within 24 hours to maintain a high level of customer satisfaction
Support team success by completing all assigned tasks and providing assistance to team members as needed
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
Strong interpersonal and communication skills required
Exceptional organizational skills with strong attention to detail and accuracy required
Ability to maintain high standards of confidentiality required
Preferred
Prior customer service experience strongly preferred
Proficiency with Microsoft Office Suite (Outlook, Teams, One Drive, Word, Excel) strongly preferred
Industry experience in homebuilding, construction, or similar fields strongly preferred
Company
Primera
Primera provides consultation, retail sales, and installation of cabinetry, countertops, flooring, wall tile, and window coverings.
Founded in 2011
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Reinhardt
Chief Financial Officer
Louise Shorten BA (hons), ACIM
Chief Marketing Officer
Company data provided by crunchbase