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Bosch Home Comfort USA · 2 days ago

Customer Service Associate

Phoenixville, PA

Full-time

Onsite

New Grad, Entry Level

Bosch Home Comfort USA is seeking a friendly and dedicated Customer Service Associate (CSA) to join their team in Norristown, United States. As a CSA, you will be the face of the company, providing exceptional support to customers and ensuring their satisfaction with products and services.

IndustrialManufacturing

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner

Assist customers with product information, order processing, and account management

Resolve customer complaints and issues with empathy and efficiency

Maintain accurate records of customer interactions and transactions

Collaborate with other departments to ensure customer needs are met

Identify and escalate complex issues to appropriate team members when necessary

Stay updated on company products, services, and policies to provide accurate information

Contribute to a positive team environment and support colleagues as needed

Qualification

Customer service softwareCRM systemsVerbal communicationWritten communicationMicrosoft OfficeMultitaskingEmpathyProblem-solvingAttention to detailFlexibility

Required

Excellent verbal and written communication skills

Strong problem-solving abilities and attention to detail

Proficiency in customer service software and CRM systems

Basic computer skills, including familiarity with Microsoft Office suite

Ability to multitask and prioritize in a fast-paced environment

Patient and empathetic approach to customer interactions

High school diploma or equivalent

Preferred

Previous customer service experience preferred

Flexibility to work various shifts, including weekends and holidays as needed

Benefits

Premium health coverage

A 401(k) with generous matching

Resources for financial planning and goal setting

Ample paid time off

Parental leave

Comprehensive life and disability protection

Company

Bosch Home Comfort USA

Bosch Home Comfort is a leading source of high-quality heating, cooling and hot water systems.

Founded in 1886

Watertown, Massachusetts, USA

10001+ employees

https://www.bosch-thermotechnology.us/

Funding

Current Stage

Late Stage

Leadership Team

Ashley Jones

HR Partner

Cathy. Sue

Personnel Director and Partner, Bosch Group Branch

Recent News

EIN Presswire

Heat Pump Market Projected to Surpass $201.5 Billion by 2032, Growing at 11.1% CAGR

2025-09-23

The Business Times

Bosch to buy Johnson Control’s air-conditioning assets in US$8 billion deal

2024-11-27

Reuters

Bosch to buy Johnson Controls air-conditioning assets in $8 billion deal

2024-11-27

Company data provided by crunchbase