The Lockwood Group · 13 hours ago
IT Support Analyst
Stamford, CT
Full-time
Onsite
New Grad, Entry LevelThe Lockwood Group is a healthcare services platform that offers a comprehensive suite of capabilities in the life sciences landscape. The IT Support Analyst provides front-line technical support to end users, ensuring reliable operation of computers, software, and network systems while helping recent graduates gain hands-on experience in IT.
Information Technology & Services
Responsibilities
Provide first-level technical support for hardware, software, and basic network issues (in-person, phone, and ticketing system)
Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals
Assist with user account setup, password resets, and access management (e.g., Active Directory, email systems)
Install, configure, and maintain operating systems, applications, and updates
Document incidents, solutions, and procedures in the IT ticketing system
Escalate unresolved issues to senior IT staff as needed
Assist with onboarding/offboarding of employees, including equipment setup and access provisioning
Follow IT policies, security standards, and best practices
Support basic networking tasks (Wi-Fi connectivity, VPN issues, cable checks)
Participate in IT projects and continuous improvement initiatives
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent technical education) required
Basic understanding of Windows and macOS operating systems
Basic knowledge of Active Directory and Microsoft 365
Familiarity with common IT concepts (hardware, software, networking fundamentals)
Strong problem-solving and troubleshooting skills
Excellent communication and customer service skills
Ability to learn quickly and work independently or as part of a team
Company
The Lockwood Group
We are The Lockwood Group™—a healthcare services platform built for today’s complex, fast-moving life sciences landscape.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase