Inizio Engage · 1 day ago
Virtual Access Manager
United States
Full-time
Remote
Mid Level
3+ years expInizio Engage is a strategic engagement partner specializing in healthcare, and they are seeking a Virtual Access Manager to provide access education to healthcare providers. The role involves engaging HCPs to communicate on patient pharmacy benefit coverage, prior authorization processes, and affordability programs.
CommercialHealth CareHospital
Responsibilities
Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product
Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements
Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography
Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent
Serve as reimbursement expert for patient support services team for assigned geography/plans
Utilize approved resources and call guides/FAQs to provide education and answer questions as needed
Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership
Virtually manage assigned accounts and align with FAM team on ongoing support needs
Document call details with attention to data integrity to ensure compliance with program policies and business rules
Navigate CRM platform in daily interactions and learn internal team processes
Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies
Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules
Comply, take, and attend all required training. Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws
Qualification
Required
BS/BA Degree
Proven success operating in a virtual environment
3+ years of relevant experience in – reimbursement and patient access, market access, specialty pharmacy, or physician/system account management
Experience engaging HCP staff in a support role to educate on access pathways and product requirements
Experience navigating payer reimbursement process, preferably Medicare Part D (pharmacy benefit design and coverage policy)
Experience with specialty products acquired through specialty pharmacy networks
Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy
Exemplary interpersonal and listening skills
Strong communication (written and verbal), and presentation skills
Strong business acumen
High enthusiasm with a drive to success within a team – demonstrated ability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues
Highly organized with excellent attention to detail and the ability to multi-task in engaging both patients and providers
Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Language requirements: English required and Spanish highly preferred
Preferred
Product launch experience preferred
Benefits
Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2024)
Certified Great Place to Work (2022, 2023, 2025)
Company
Inizio Engage
Inizio Engage is a healthcare agency that provides decision optimization, experience design, patient solutions, and medical affairs.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Nguyen, MBA
Senior Partner, People & Culture
JESSICA BENNETT, MBA, SHRM-CP
People and Culture Partner
Recent News
2025-08-19
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