NEOGOV · 8 hours ago
Information Systems Technician - Communications
Chico, CA
Full-time
Onsite
New Grad, Entry, Mid Level
$43K/yr - $77K/yr
0+ years expNEOGOV is a company looking to fill an Information Systems Technician position with a focus on low-voltage infrastructure. The role involves a variety of technical responsibilities including structured cabling tasks, troubleshooting hardware and software issues, and providing technical support to users in the City's information systems.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Moves and sets up workstations; installs computer terminals, data connections, and telephones; installs desktop equipment, software, and network operating systems; installs emulation software and wiring connections to the City's network; installs, maintains, and troubleshoots voice connections, cabling, instruments, and switches; tests and certifies each installed connection, including cellular phones, tablets, and mobile computers in public safety vehicles; works with various vendors to support these systems
Services existing electronic equipment requiring repair or complex preventive maintenance; performs scheduled upgrades to existing personal computer systems and other devices
Evaluates and diagnoses computer hardware and software problems associated with the City's computers and related equipment; performs diagnostic testing; repairs equipment; establishes equipment maintenance schedules
Installs, designs, configures, maintains, and upgrades operating systems and software packages across disparate platforms
Performs routine tasks of local area network (LAN) and wide area network (WAN) administration; assists users in LAN and WAN procedures and programs and in efficiently accessing network resources
Builds, configures, and implements application servers; performs systems and server maintenance checks and back-ups; generates, reviews, and maintains reports and logs to evaluate system information
Assists users with operational questions or problems and in the use of computer software applications related to specific departmental activities; provides new user training and ongoing support to keep all end users apprised of changes and upgrades to department computer systems and databases
Researches, analyzes, designs, and implements changes to departmental databases and other programs
Serves as a technical resource for maintaining, enhancing, and upgrading the department’s current and long-term computer system operations
Performs research and tests available computer products, analyzing the relevance of different types of software to department functions and requirements
Performs systems and server maintenance checks and back-ups; generates, reviews, and maintains reports and logs to evaluate system information
Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware
Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices
Coordinates with vendor representatives to resolve problems with system applications and with troubleshooting, repair, and maintenance; works with software providers to accomplish specific maintenance and modifications
Researches, evaluates, and purchases computer equipment and supplies; maintains inventory; tracks and receives a variety of computer systems and telecommunications equipment, software applications, supplies, training materials, and related needs adhering to established purchasing policies
Enforces information technology operational policies and procedures
Stays abreast of current trends and developments in the field of computer software programs and networking systems on a variety of hardware operating systems
Observes and complies with all City and mandated safety rules, regulations, and protocols
Performs other duties as assigned
Qualification
Required
Basic principles and practices used in the operation, troubleshooting, maintenance, and administration of personal computer operating systems, personal computer system hardware, mobile computing systems, and related software systems
Personal computer and network system application software packages and hardware peripherals
Computer hardware, software, network technology, and operating system products
Techniques and methods of computer hardware and software evaluation and implementation
Theory and design of information technology
Principles of database management and systems development
Local area network (LAN) and wide area network (WAN) design, operations, and support, such as printers, modems, scanners, routers, switches, and other network devices and various applications
Troubleshooting, configuration, and installation techniques
City and mandated safety rules, regulations, and protocols
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff
The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed
Analyze, diagnose, and troubleshoot information technology networks, servers, and systems and workstation hardware and software using logic to solve problems
Operate, install, maintain, configure, and troubleshoot a variety of highly technical computer equipment and peripherals
Analyze and evaluate data, formulate proposals, and implement computer system plans
Establish and maintain a computer maintenance schedule
Learn to use new and existing software and hardware
Present effective training programs and train users in the application and use of computer hardware and software
Compose clear and concise system procedures, correspondence, and reports
Make accurate arithmetic, financial, and statistical computations
Establish and maintain a variety of filing, recordkeeping, and tracking systems
Learn and understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities
Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines
Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments
Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks
Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work
Equivalent to completion of the twelfth (12th) grade, supplemented by college level coursework in computer science, information technology, or a related field
Possession of a valid California Driver's License, to be maintained throughout employment
Preferred
Two (2) years of increasingly responsible experience performing technical support and network administration on personal computers and peripheral equipment, including software administration
Benefits
The City of Chico offers a wide range of employee benefits. Benefits are subject to negotiations with employee organizations and may vary with individual bargaining units.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase