AV · 12 hours ago
Customer Service Technician III
Pottstown, PA
Full-time
Onsite
Entry, Mid Level
$24/hr - $34/hr
2+ years expAeroVironment is a global leader in unmanned aircraft systems and tactical missile systems. The Customer Service Technician III is responsible for providing world-class service to both internal and external customers, ensuring high levels of customer satisfaction through timely and effective technical support.
AerospaceAir TransportationDronesElectric VehicleElectronicsEnergyGovernmentManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Receives requests from Customers, both internal and external, via phone, email or in person for support
Provides technical support to resolve customer issues
Understands customer needs and how to meet those needs through utilization of repair centers, asset management, and business processes/technology
Coordinates with necessary AV resources to effectively complete customer inquiries in a timely fashion
Documents all interactions in the designated customer service database
Provides regular and accurate reporting of activities to Customer Service Manager
Attends weekly AV meetings as required to ensure a timely resolution to open customer service issues
Provides accurate, valid and complete information by using the appropriate methods and tools
Builds trusting and sustainable professional relationships with customer accounts through open and interactive communication
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
Other duties as assigned
Qualification
Required
High school diploma or GED equivalent is required
Minimum of 2 – 4 years of relevant experience providing technical support is required or equivalent combination of education, training, and experience
Experienced in and demonstrated knowledge of ERP systems and how these systems play a role in manufacturing
Experienced and proficient with MS Office Suite and demonstrated computer skills
Occasional travel may be required (CONUS and OCONUS)
U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required
Preferred
Bachelor's degree or equivalent combination of education, training, and experience is preferred (i.e. Aircraft mechanic or planner/buyer with MRP skills)
Experienced as a UAV operator or trainer, preferably with AV Manufactured equipment and a willingness to maintain platform proficiency preferred
Experienced in a manufacturing environment preferred
Demonstrated knowledge of regulations preferred
Demonstrates strong communication skills & ability to resolve customer issues in a friendly, fair, and firm fashion
Strives to improve the Customer's Experience with incident responses, repair processes, and customer interaction
Demonstrates mechanical aptitude (i.e. likes to know how things are put together and function)
Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
Displays initiative and drive to accomplish goals and meet company objectives with some guidance
Takes ownership and responsibility for current and past work products
Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
Has effective problem-solving, analytical, and interpersonal skills
Establishes and maintain effective, cooperative, trusting working relationships both internally and externally
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice
Applies knowledge and skills to complete a wide range of tasks in a timely manner
Focuses on teamwork, collaboration and puts the success of the team above one's own interests
Benefits
Medical
Dental vision
401K with company matching
A 9/80 work schedule
A paid holiday shutdown
Company
At AV, we build shoulder-to-shoulder with our customers, delivering systems shaped by real-world missions, not theoretical requirements.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.68B2025-07-01Post Ipo Equity· $875M
2025-07-01Post Ipo Debt· $650M
2023-09-19Post Ipo Equity· $109.01M
Leadership Team
Wahid Nawabi
Chairman, President & CEO
Johnathan Jones
Senior Vice President
Recent News
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2026-02-04
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