Cisco · 1 day ago
Apple Technical Advisor
Austin, Texas, US
Full-time
Hybrid
Entry Level
$86K/yr - $108K/yr
2+ years expCisco is a leading technology company revolutionizing data and infrastructure connectivity. They are seeking an Apple Technical Advisor to provide world-class troubleshooting and technical support for Cisco employees using macOS and iOS devices, ensuring their productivity and resolving technical issues effectively.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Engage global Cisco employees via chat and phone to support technical issues on their Mac or iOS device. Issues such as:
MacOS or iOS upgrades and initial setup
Authentication and password reset
Network connectivity and VPN
Mobile Device Management (MDM) enrollment
Installation, troubleshooting and use of an array of macOS or iOS applications
Support the setup of computer peripherals and networking hardware
Facilitate hardware repairs or replacement
Thoroughly document the support engagement
Monitor issue trends to report through team leadership
Be an advocate for the Apple ecosystem, sharing tips and tricks
Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends
Collaborate with the Knowledge Management team to improve support content
Maintain full ownership of cases to ensure exceptional support experience
Communicate with engineering teams to find solutions and escalate issues
Qualification
Required
Two years of professional technical troubleshooting expertise with Apple devices as well as experience in customer service or technical troubleshooting via phone and chat
Experience in the use, set up and troubleshooting of macOS and iOS in a business environment with tooling such as Microsoft Office 365
Technical proficiency, with a highly developed ability to acquire new technical skills and apply these new skills to your support role
Excellent (English) oral and written communication skills
Flexible to work between the hours of 7:00 a.m. and 7:00 p.m CST in a hybrid work setting
Preferred
Apple IT Certifications
Experience with the technologies used in Mobile Device Management (MDM)
Experience with IT Ticketing Systems
Familiar with Networking technologies and concepts
Experience with Multi Factor Authentication (MFA) & Single sign-on (SSO)
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Employees are also eligible to earn annual bonuses subject to Cisco’s policies
Employees on sales plans earn performance-based incentive pay on top of their base salary
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
Small Business Trends
2026-02-07
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