Seneca Gaming Corporation · 1 day ago
Admin Assistant - Front Desk
Niagara Falls, NY
Full-time
Onsite
Mid Level
$17.92/hr - $17.92/hr
3+ years expSeneca Gaming Corporation is seeking an Admin Assistant for their front desk operations. The role involves maintaining confidentiality, managing administrative records, providing customer service, and assisting department managers with various tasks.
Gambling & Casinos
Responsibilities
Responsible to maintain absolute confidentiality and integrity with all written and oral information regarding tribal and casino operations, management, and staff
Maintain department and administrative records and files and generate correspondence, meeting minutes and requested reports
Assist in the preparation of regularly scheduled reports
On occasion, perform data entry and build reports
Enter and edit weekly payroll records in appropriate timekeeping software
Record and track department attendance
Maintain inventory of department office supplies and requisition items on a weekly basis or when needed
Answer appropriate telephones. Take detailed and accurate messages and take initiative to solve problems or provide requested information
Receive, open and distribute incoming mail as directed. Research information to answer or respond to mail and/or correspondence
Schedule meetings when directed. Ensure all participants are notified, equipment requirements identified and scheduled, and other amenities furnished as required
Provide exemplary customer service to both internal and external contacts
Prepare customer service responses
Review and pay routine department invoices
Assist the department managers and Supervisors as needed
Cooperate with the Seneca Gaming Authority to ensure compliance with all rules and regulations of the Seneca Gaming Corporation
Other duties as assigned by management
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Must complete all required SGC Training programs within nine (9) months from commencement of employment
Attend all necessary meetings
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule
Qualification
Required
Must be 18 years of age or older upon employment
High school diploma or equivalent required
Three (3) to five (5) years of administrative/clerical work or casino management experience required
Previous customer service experience required
Must have excellent grammatical skills
Successful candidate must be an experienced, results oriented, hands-on professional with a pleasant personality and the ability to interact with the public and coworkers
Knowledge of office machines is required including fax, copier, and personal computer
Must be computer proficient, including experience with Microsoft Word, Excel, and PowerPoint
Must be able to work in an intense and fast-paced environment where a high degree of concentration is necessary to perform the required job duties
Must present a professional appearance and demeanor in dealing with the general public
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Must have the ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be able to stand, walk, and move through all areas of the casino
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations
Adequate manual dexterity to operate office equipment
Light lifting
Occasional travel
Must be able to effectively understand and communicate to candidates and employees
Preferred
Associate's Degree preferred
Lodging Management System (LMS) experience preferred
Company
Seneca Gaming Corporation
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.
1001-5000 employees
H1B Sponsorship
Seneca Gaming Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Rod Centers
Chief Operating Officer
Melissa Free
SVP Chief Marketing Officer
Company data provided by crunchbase