CampusPoint · 6 hours ago
Health Services Coordinator
CampusPoint is a leader in integrative healthcare solutions, and they are seeking a Health Services Coordinator to provide exceptional customer service and manage claims processing. This entry-level role involves interacting with members, providers, and health plans, ensuring timely and accurate service while maintaining professional standards.
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Responsibilities
Responsible for providing exemplary customer service to members, providers, internal staff, employer groups, and health plans while adhering to customer service guidelines
Must maintain professional etiquette and emotional management skills during all customer interactions
Serve as a customer service contact and address questions regarding benefit quotes and Explanation of Benefits
Serve as a customer service contact and address questions regarding eligibility verification and claim status
Serve as customer service contact and address questions regarding eligibility issues, benefits, third-party liability issues (Workers' Compensation), etc
Responsible for processing claims in a timely and accurate manner, following our policies
Responsible for verifying member coverage and eligibility
Other duties as assigned
Qualification
Required
Excellent verbal and written communication skills
Excellent customer service skills
Strong data entry skills
Effective organizer, planner, and self-starter requiring minimal supervision
Bubbly and energetic personality
Must be able to multitask efficiently
Must have excellent MS Office (Word, Excel, Outlook) skills
Efficiency and accuracy are critical to this role