The Lockwood Group · 4 hours ago
Systems Support Analyst
Stamford, CT
Full-time
Hybrid
Mid Level
3+ years expThe Lockwood Group is a healthcare services platform that offers a comprehensive suite of capabilities in medical communications and regulatory consulting. The Systems Support Analyst provides advanced technical support and systems administration across various platforms, ensuring the smooth operation of business-critical systems and serving as a resource for end users and IT staff.
Information Technology & Services
Responsibilities
Provide Tier 2 technical support for hardware, software, operating systems, and network-related issues
Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure AD
Manage user accounts, permissions, security groups, and device policies
Troubleshoot and maintain desktops, laptops, mobile devices, printers, and peripherals
Support and manage SaaS applications (user provisioning, access control, integrations, troubleshooting)
Diagnose and resolve system performance issues across Windows and macOS environments
Utilize Jira to track incidents, requests, and changes while maintaining clear documentation
Assist with onboarding/offboarding processes, including system access, hardware setup, and license management
Apply security best practices, including MFA, endpoint protection, patching, and data protection policies
Escalate and collaborate with vendors or internal teams as needed
Contribute to IT documentation, knowledge bases, and process improvements
Support IT projects such as system upgrades, migrations, and new technology rollouts
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent technical education) required
3–5 years of professional experience in IT support or systems administration
Strong working knowledge of Microsoft 365 and Azure Active Directory
Hands-on experience with computer hardware, operating systems, and endpoint management
Experience supporting and administering SaaS platforms
Proficiency using Jira or similar ITSM/ticketing tools
Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
Strong troubleshooting, analytical, and problem-solving skills
Excellent communication and customer service abilities
Experience with endpoint management tools (Intune, Jamf, or similar)
Knowledge of identity and access management, security best practices, and compliance standards
Company
The Lockwood Group
We are The Lockwood Group™—a healthcare services platform built for today’s complex, fast-moving life sciences landscape.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase