HomeServe USA · 1 day ago
Senior Product Owner, Direct-to-Consumer AI
Norwalk, CT
Full-time
Onsite
Senior Level
$158K/yr - $210K/yr
5+ years expHomeServe USA is seeking a Senior Product Owner for their Direct-to-Consumer AI initiatives. This role will lead the development and deployment of AI-powered solutions to enhance customer experiences, collaborating closely with business leaders and technical teams to deliver measurable value and optimize performance.
Home Services
Responsibilities
Define and drive product vision and strategy, from identification and planning, through to prioritization, solution design, development, and maintenance, ensuring alignment with organizational goals and user needs
Conduct market research and competitive analysis to inform product strategy
Engage with stakeholders to gather insights, identify pain points, and ensure their product meets stakeholder needs
Lead user research initiatives and incorporate feedback into product development
Create and maintain product roadmaps, prioritizing capabilities that deliver business value and align with user needs
Collaborate with finance to develop and manage product funding models and budgets, ensuring efficient allocation of resources to maximize ROI
Actively participate in key planning and review sessions, including Program Increment (PI) planning and solution demonstrations / walkthroughs
Make strategic decisions on the prioritization of features and enhancements
Balance short-term needs with long-term goals, ensuring the highest value features are delivered to stakeholders in a timely manner
Develop and refine the Product backlog, ensuring it reflects business priorities
Manage Feature prioritization and dependencies, working with different product teams as required
Review and provide input into user stories and acceptance criteria, ensuring alignment with business vision, priorities, and requirements
Own the relationship with senior business leaders associated with the product, understanding their vision, objectives, and priorities for the product
Support innovation and experimentation initiatives, encouraging new ideas and approaches that drive business growth and transformation
Communicate the value and benefits of the product to business stakeholders, ensuring their buy-in and support
Track key technical and product metrics in real time to improve the flow of work, and creates insightful feedback for the product team
Coordinate and resolve issues and dependencies between their own product team and other product teams
Oversee architectural planning to ensure sustainable product development that aligns with long-term technology objectives and roadmap
Limit system customizations, adopting a fit-to-standard approach where possible
Collaborate with technology teams to define and monitor key non-functional requirements (NFRs) that impact product performance and user satisfaction
Collaborate with IT and security teams to ensure product quality and security compliance
Manage technical debt and architectural runway
Develop and maintain comprehensive product documentation
Guide creation and maintenance of product-related user guides and training materials
Document process flows and technical specifications
Contribute to organizational learning and knowledge sharing
Qualification
Required
Bachelor's degree in computer science, Information Systems, Business, or related field
5-7 years of product management or equivalent experience, ideally leading distributed teams in an Agile environment
Familiarity with AI/ML concepts, including conversational AI, machine learning, and intelligent automation
Experience translating business challenges into AI use cases and defining requirements for data science and engineering teams
Understanding of how AI capabilities integrate with digital platforms, CRMs, and customer-facing applications
Ability to evaluate AI solution performance and iterate based on model accuracy, adoption, and business outcomes
Strong understanding of SAFe framework and Lean-Agile principles, with the ability to apply them to a complex, multi-technology environment in order to drive business agility
Proficiency in Agile methodologies (Scrum, Kanban, Safe)
Experience with common Agile tools (Jira, Confluence, GitHub)
Understanding of modern technology architectures and practices
Knowledge of value stream mapping to identify and optimize processes that enhance customer value and drive operational efficiency
Familiarity with product cost accounting
Strong stakeholder management skills, with experience working closely with senior executives and influencing strategic product decisions
Excellent interpersonal skills and ability to work across multiple teams and geographies
Demonstrated leadership skills in building, mentoring, and motivating high-performing product teams, fostering a collaborative and innovative work culture that promotes high performance, professional growth and employee engagement
Self-motivated, detail-oriented, and capable of working in a fast-paced, results-oriented environment
Strong presentation and communication skills with the ability to convey complex ideas succinctly to executive leadership
Preferred
Product Management certifications (SAFe, POPM, CSPO, CPO) preferred
Experience in direct-to-consumer, e-commerce, or digital product environments preferred
Familiarity with customer acquisition funnels, digital enrollment journeys, or self-service platforms a plus
Benefits
Annual Bonus Potential: 20%
Company
HomeServe USA
HomeServe USA is a provider of home emergency repair service plans.
1001-5000 employees
H1B Sponsorship
HomeServe USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Tom Rusin
CEO HomeServe North America
Joseph A Sorisi
CIO, Technology Strategy and Transformation, Board Member
Recent News
Hartford Business Journal
2025-10-24
24-7 Press Release Newswire
2025-06-07
Company data provided by crunchbase