South Carolina Department of Motor Vehicles · 11 hours ago
Program Assistant / Motor Carrier Processing Specialist III - 184979
Columbia, SC
Full-time
Onsite
Entry, Mid Level
2+ years expThe South Carolina Department of Motor Vehicles is seeking an experienced Program Assistant to join their team. This role involves processing MCS transactions, evaluating customer documentation, and supporting various office-related tasks to ensure efficient operations within the Motor Carrier Processing Unit.
Government Administration
No H1B
Responsibilities
Processes MCS transactions for all programs (i.e. IRP, IFTA, UCR, etc.), interstate and intrastate CMV's, including but not limited to title work, new IRP/IFTA accounts and e-forms, reinstatements, IFTA tax returns and amendments, HVUT tax, renewals, add, transfers, add, w/transfer, delete vehicles, and other non-routine transactions for customers
Evaluates documents provided by the customer to determine if the appropriate and compliant documentation is being submitted. Verifies carrier’s status utilizing FMCSA/PRISM and/or other state/federal system applications prior to issuing credentials. Ensures customer account is updated and accurate in MCS system (i.e. suspended, closed, revoked, out of service, etc.)
Supports all office-related tasks associated with the daily processing of all MCS programs including call rotation for MCS Help Desk and special projects as required. Reconciles inventory, completes end of day processes, prepares summary report of daily activities, and accounts for and balances revenue collected with transactions processed
Retains accurate department records for state, federal and program reporting; ensures carrier's information is stored in the document management system so that supporting documentation is made available for peer review, audits, member jurisdictions, enforcement, administrative hearings, suspensions, cancellations, and data uploads. Researches and provides customer records/reports for upper management
Maintains professional growth and development to keep abreast of the programs administered through MCS, the MCS systems, and state/federal regulations and reporting. Reports productivity stats daily and maintains output percentages set by the department. Performs other duties as required by their supervisor and the Chief of MCS
Qualification
Required
A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience
Must complete a nationwide criminal background check to include finger printing
Ability to learn and explain SCDMV policies/procedures and MCS program requirements to customers
Maintain up-to-date knowledge of the status of MCS program areas
Ability to communicate effectively, both orally and in writing
Intermediate skills in Microsoft Office products including Excel, PowerPoint, Word, Outlook, and with the internet for the purpose of research
Proficiency in using various forms of technology and system applications
Works independently with limited supervision after a period of training
Requires a high degree of self-motivation, integrity, initiative, and professionalism
Must ensure that the SCDMV policies and operational procedures are followed
Works in a general office environment
May be required to work extended hours outside of the normal scheduled work week
Some overnight travel may be required
Must be able to lift 10-15 lbs
The work requires sitting for prolonged periods of time and significant time spent at a computer
Preferred
A high school diploma and two (2) years relevant job experience or an equivalent combination of education, training, and related experience
Knowledge of SCDMV Phoenix and Celtic MCS systems a plus
Benefits
Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Company
South Carolina Department of Motor Vehicles
The South Carolina Department of Motor Vehicles (SCDMV) administers the state's motor vehicle licensing and titling laws by maintaining strict controls to deliver secure and valid identification, licenses, and property records, while accurately accounting for the receipt and timely distribution of all revenue collected in order to best serve our citizens.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deborah Mangels
Agency Chief Information Officer
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