Governors America Corp · 7 hours ago
Sales Application Engineer
Agawam, MA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $70K/yr
5+ years expGovernors America Corp is seeking a Sales Application Engineer to manage the technical lifecycle of their products. The role involves providing expert sales support, technical troubleshooting, customer training, and collaborating across various departments to align solutions with organizational standards.
ElectronicsMachinery ManufacturingManufacturingProduct Design
Hiring Manager
Gerald Captain
Responsibilities
Assist sales team in recommending correct GAC solutions to customer directly and indirectly
Assist in developing customer satisfaction metrics and implement improvement programs
Provide technical support for a variety of promotional sales programs
Assist in the development of product literature and marketing materials
Train new sales staff and customers on the technical aspects of GAC products
Travel as a technical sales resource for training and new opportunities
Deliver comprehensive technical support for GAC products through phone and email to ensure rapid issue resolution and customer satisfaction
Serve as the subject matter expert (SME) on GAC and competitor product lines to provide strategic insights and become the preferred resource for customers
Plan, create, conduct or deliver customer training material, technical presentations, product demonstrations and trial installations of equipment upon request
Oversee customer returns, ensuring swift RMA turnaround and clear communication of reports/corrective actions to quality engineering to drive continuous product improvement
Provide support and services to customers regarding the use, operation, and maintenance of GAC products on equipment
Understand and clearly communicate customer requirements to product engineering, manufacturing and quality teams
Analyze testing data and reports with engineering to determine if designs meet functional and performance specifications
Propose engineering product plans with specifications, assist product development activities in all departments
Assist in developing internal plans to improve existing products or provide service-related requirements for new products
Support the development of field trial specifications and test site selection in coordination with Quality and Product Engineering
Qualification
Required
Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, end users, managers, and other subject matter experts
Demonstrates the ability to quickly grasp complex technical concepts and simplify them into easily understandable communication
Demonstrates initiative, creativity and attention to detail with the ability to multitask and prioritize activities to meet program deadlines and goals
Strong interpersonal skills including patience, clarity of communications, and commitment to team approaches
Experience authoring and editing end user technical documents that address internal and external customer requirements
Ability to review and understand SolidWorks and AutoCAD drawings
Working knowledge of Microsoft Office suite
Must be a proactive self-starter who requires minimal supervision
B.S. in Engineering (Mechanical, Electrical, or Mechatronics preferred) or 5+ years of equivalent industry experience
Relevant industry knowledge of the industrial diesel and gas engine market is desirable
Previous application engineering in a technical field is desired
Multi-lingual ability is a plus
Benefits
401(k)
401(k) matching
Health insurance
Flexible spending account
Health insurance
Health savings account
Dental insurance
Life insurance
Vision insurance
Paid time off
Parental leave
Retirement plan
Tuition reimbursement
Company
Governors America Corp
Governors America Corp. (GAC) is a USA engineering and manufacturer company of innovative engine control products.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.14MKey Investors
Massachusetts Technology Collaborative
2025-04-24Grant· $0.14M
Recent News
2025-07-09
Company data provided by crunchbase