Cushman & Wakefield · 16 hours ago
Central Operations Support Supervisor
United States
Full-time
Remote
Mid Level
$66K/yr - $78K/yr
3+ years expCushman & Wakefield is a leading global real estate services firm, and they are seeking a Central Operations Support Supervisor to lead a small team of Coordinators. This role involves overseeing administrative processes, fostering team development, and ensuring adherence to standard operating procedures across assigned regions.
CommercialCommercial Real EstateConsultingLeasingLegalProperty Management
Responsibilities
Directly supervise 2–3 Central Operations Support Administrators or Coordinators
Provide daily guidance, ongoing coaching, performance feedback, and support to direct reports
Monitor performance metrics and implement corrective actions, as needed
Build strong working relationships with regional client services leadership
Assist in onboarding, training, and mentoring new team members
Promote a culture of continuous improvement while fostering a collaborative, quality-driven, and engaged team environment
Ensure team adherence to best practices, SOPs and data accuracy against the standard data framework
Assist in resource planning and workload balancing across accounts
Oversee daily operations by scheduling and delegating tasks to ensure coverage and efficiency, while proactively monitoring workflows and escalating complex issues, as needed
Ability to balance time between performing transactional tasks and managing team responsibilities
Provide leadership to support new initiatives and projects as a Subject Matter Expert. Example: PTO Accruals
Identify inefficiencies in workflows and processes; partner with the team to reconcile them
Support efforts to standardize practices across regions
Lead initiatives to train team members on new procedures and updates
Participate in system testing and provide feedback to improve tools and processes
Communicate updates, expectations, and procedural changes to the team clearly and promptly
Support rollout of new systems and processes by modeling adoption, training others, and executing change management activities
Troubleshoot the merging barriers to adoption for individual accounts; advocate on behalf of accounts when changes are needed
Serve as liaison between Client Services, Payroll, Finance, HR, and Central Ops leadership
Qualification
Required
Education: Associate or bachelor's degree in business administration or related field, or equivalent experience
Experience: Minimum 3 years in operations support or administrative coordination, with some informal leadership or mentoring experience
Strong organizational and time management abilities
Effective communicator with excellent interpersonal skills
Proficient in Microsoft 365, Smartsheet, UKG/WFM, and other CWS platforms
Demonstrated ability to lead by example and foster team collaboration
Outstanding organizational skills with an ability to manage multiple priorities
An analytical mindset with attention to detail and process optimization
Benefits
Health, vision, and dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life, and disability insurance programs
Paid and unpaid time away from work
Company
Cushman & Wakefield
Cushman & Wakefield is a real estate services firm that offers retail investment, energy management, and property services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$734.8MKey Investors
GreystoneCitizens BankVanke
2023-10-10Post Ipo Debt· $223.8M
2023-08-08Post Ipo Debt· $400M
2022-10-13Post Ipo Debt· $27.3M
Leadership Team
Matthew Bouw
CEO Asia Pacific & EMEA
Michelle M. MacKay
CEO
Recent News
2026-02-06
2026-02-02
2026-01-22
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