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RLDatix North America · 15 hours ago

Implementation Analyst

positionCarmel, IN
timeFull-time
remoteHybrid
seniorityMid Level
RLDatix North America is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. They are seeking an Implementation Analyst to assist their Policy product customers in the software onboarding process, leading client consultations, configuring software, and conducting training to ensure client success.
Health CareSoftware

Responsibilities

Lead weekly calls with customers to monitor progress, address challenges, and provide support through implementation
Understand clients' needs in order to architect the best approach and configure the software accordingly for each client
Lead virtual trainings with customers to ensure successful adoption and usage of the software
Build and revise implementation schedules via Smartsheet, as well as track project progress through OpenAir
Respond to all customer inquiries with urgency and empathy, collaborating with internal teams when necessary, to ensure white-glove service

Qualification

SaaS implementationProject managementCustomer communicationProblem solvingCollaboration

Required

Previous experience in a customer-facing, enterprise SaaS implementation role
Proven success communicating with senior executives
In-depth knowledge on how to manage multiple projects simultaneously
A quick learner with strong problem solving and critical thinking skills
Ability to commute to Carmel, IN 50% of the month
A knack for working collaboratively within a customer-focused environment
A bachelor's degree

Benefits

Health
Dental
Vision
Life
Disability insurance
401K
Paid time off
Paid holidays

Company

RLDatix North America

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Glassdoor3.9
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RLDatix is on a mission to change healthcare.
dateFounded in 1997
location
Chicago, Illinois, USA
people-size1001-5000 employees
web-link
http://www.rldatix.com/

Funding

Current Stage
Late Stage
Total Funding
$2B
Key Investors
Blue OwlNordic Capital
2024-02-13Debt Financing· $2B
2022-01-10Private Equity
2019-05-13Series Unknown

Leadership Team

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Dan Michelson
Chief Executive Officer
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Chris Malanuk
SVP, Provider Solutions
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Recent News

HealthCareIT News
Best in KLAS 2026 sees positive disruption, 'tangible' tech improvements
2026-02-06
PR Newswire UK
RLDatix Appoints Richard Jarvis as Chief Technology Officer
2026-01-16
MedCity News
Checking The Blind Spots: How AI-Driven Safety Reporting Can Make The Invisible, Visible
2025-12-24
Company data provided by crunchbase