Truist · 20 hours ago
CX Program Delivery Lead
Charlotte, NC
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expTruist Bank is seeking a CX Program Delivery Lead to shape and drive their enterprise-wide client experience strategy. This high-impact role involves leading the development and execution of the CX strategy, ensuring senior leadership receives timely insights to support key business decisions while driving client loyalty through major CX initiatives.
BankingFinanceFinancial Services
Responsibilities
Facilitate collaboration with cross-functional leaders to develop and deliver executive-level reports that provide actionable insights for executive leadership
Design, implement, and maintain a robust governance and reporting framework for client experience insights
Manage deliverable timelines, coordinating multiple reporting initiatives across different business units to meet organizational needs
Lead the activation and execution of enterprise-wide client experience strategies, organizing and overseeing key activities with cross-functional leaders to drive success
Strong business acumen/knowledge, management experience, problem solving, critical thinking, influencing and sound decision-making skills. Demonstrates the ability to effectively prioritize
Explain and interpret complex, difficult, or sensitive information; view business challenges from diverse perspectives to effectively liaison between Client Experience and Operational Excellence and other stakeholders
Oversee and/or prepare and maintain necessary materials and artifacts to ensure reporting outputs have an appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences
Serve as a leader, directly leading multiple teammates and providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values
Qualification
Required
Bachelor's degree in a business-related field, or equivalent education and related training
10 years of experience in consulting, project management or process improvement related role
Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership
Knowledge of the industry's competitive landscape and the factors that differentiate Truist and it's competitors in the market
Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders
Ability to provide direction, coaching and mentorship to experienced teammates
Ability and willingness to learn and adapt as the needs of the job change
Fluent in Excel and PowerPoint, preparing presentations for senior level teammates
Preferred
Master's degree or MBA
Five years of experience in the financial services industry or consulting
Experienced in working with third parties (On or Offshore, Vendors, etc.)
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
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2026-01-15
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