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Motorola Solutions · 3 days ago

Professional Services Specialist - North America West

Seattle, WA

Full-time

Onsite

Mid Level

$95K/yr - $105K/yr

4+ years exp

Motorola Solutions is a global community focused on enhancing safety through technology. The Professional Services Specialist will serve as the technical backbone for Avigilon Alta deployments, ensuring seamless integration and optimal performance of physical security solutions.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Responsibilities

Lead on-site and remote installation, configuration, and certification of VMS and Access Control environments (Avigilon Alta) from the ground up

Apply advanced logic to resolve complex hardware and software issues involving IP networking (TCP/IP, UDP, Multicasting), Analytics, and VMS integrations

Partner closely with Sales teams to reach strategic targets by conducting technical demonstrations, identifying project risks, and assisting in stakeholder identification

Upskill channel partners, end-users, and internal teams through high-quality technical training and product demonstrations

Leverage deep knowledge of IT infrastructure—including routers, firewalls, Wireshark, and PowerShell—to ensure site audits and system designs meet rigorous standards

Act as a technical liaison between Customer Success and Support teams to maintain high satisfaction and provide expert post-sales advocacy

Maintain the flexibility to travel >50% within North America, requiring a valid driver’s license, passport, and the ability to manage complex site visits independently

Qualification

VMS deploymentIP networkingTechnical trainingCustomer relationship managementIT infrastructureTechnical troubleshootingCalmness under pressureStakeholder identificationTeam mentorshipPresentation skillsCreative problem solving

Required

4-5 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate or minimum 7 years of relevant experience, additional prior vocational or technical education

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

End-to-End Deployment: Lead on-site and remote installation, configuration, and certification of VMS and Access Control environments (Avigilon Alta) from the ground up

Technical Troubleshooting: Apply advanced logic to resolve complex hardware and software issues involving IP networking (TCP/IP, UDP, Multicasting), Analytics, and VMS integrations

Strategic Sales Support: Partner closely with Sales teams to reach strategic targets by conducting technical demonstrations, identifying project risks, and assisting in stakeholder identification

Training & Mentorship: Upskill channel partners, end-users, and internal teams through high-quality technical training and product demonstrations

Network Expertise: Leverage deep knowledge of IT infrastructure—including routers, firewalls, Wireshark, and PowerShell—to ensure site audits and system designs meet rigorous standards

Customer Relationship Management: Act as a technical liaison between Customer Success and Support teams to maintain high satisfaction and provide expert post-sales advocacy

Field Readiness & Mobility: Maintain the flexibility to travel >50% within North America, requiring a valid driver's license, passport, and the ability to manage complex site visits independently

Preferred

Experience: 4–5 years in IT/Physical Security; 3+ years specifically in VMS/Access Control environments

Education: Degree/Diploma in Computer Science or Engineering preferred; industry certifications (CCNA, CompTIA A+, etc.) are a major asset

Core Competencies: Calmness under pressure, excellent presentation skills, and the ability to translate complex technical concepts for stakeholders of all skill levels

Benefits

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

And more!

Company

Motorola Solutions

Glassdoor4.2

Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.

Founded in 1928

Chicago, Illinois, USA

10001+ employees

http://www.motorolasolutions.com

Funding

Current Stage

Public Company

Total Funding

$1B

Key Investors

Silver Lake

2023-01-06Post Ipo Equity· $1B

2011-01-04IPO

Leadership Team

Mahesh Saptharishi

Executive Vice President and CTO

Jack Molloy

EVP and Chief Operating Officer