Matrix USA · 5 hours ago
Desktop Support Technician
New York, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expMatrix USA is seeking Desktop Support Technicians to support a major hospital system in Middletown, NY. The role involves installing, upgrading, and troubleshooting hardware and software for clients, requiring excellent problem-solving skills and effective communication with end users.
Information Technology & Services
Responsibilities
Provide on-site and remote technical support to users
Fully document support tickets on reported issues
Remotely assist customers through installation of applications and computer peripherals
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting when required
Test alternative pathways to resolve an issue
Customize desktop applications to meet user needs
Escalate issues as appropriate
Follow up with clients to ensure continued system functionality
Report and document customer feedback and potential product requests
Create technical documentation and manuals
Qualification
Required
An ability to work independently and in a team setting with others professionally and respectfully
An ability to adjust to changing situations to meet Urgent and critical issues
Hands-on experience in Operating Systems and Office Suite, including MS Teams
Working knowledge of office automation products and computer peripherals, including but not limited to printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear and concise instructions
Excellent problem-solving and multitasking skills
Strong, systematic, and professional problem-solving skills
Proficiency with Windows OS, Active Directory administration, and PC troubleshooting
Deliver high-quality customer service and technical support
Customer-oriented attitude
Preferred
Service Now experience
Desktop support two years+
Company
Matrix USA
Matrix USA is a leading global specialist, providing business and technology solutions specifically for the complex needs of the global Financial Banking, Payments and Capital Markets Industry.
10001+ employees
H1B Sponsorship
Matrix USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Inbal Gilboa-Amir
CFO
Tally Katz MBA,CPA
CFO
Company data provided by crunchbase