Novant Health · 18 hours ago
Workforce Solutions Analyst
United States
Full-time
Remote
Mid Level
3+ years expNovant Health is a healthcare organization committed to compassionate care. They are seeking a Workforce Solutions Analyst to analyze HR data, support enterprise HR technologies, and optimize workforce management processes.
FitnessHealth CareHospitalMedical
Responsibilities
Provide functional expertise and daily operational support for Infor WFM Time & Attendance and Scheduling modules, advising on best practices and system capabilities
Support and execute configuration updates—including core, custom, and pay rule logic—to meet operational, payroll, and compliance needs
Lead and participate in full testing cycles for WFM enhancements, upgrades, integrations, and fixes; identify defects, validate resolutions, and ensure quality outcomes
Triage and evaluate ServiceNow tickets by distinguishing between user error, defects, enhancement requests, and configuration updates; provide accurate, timely guidance and resolution
Develop current-state and future-state workflows for timekeeping, scheduling, and labor processes; facilitate sessions with business and technical SMEs to assess gaps and recommend improvements
Analyze workforce, timekeeping, and scheduling data to identify trends, operational issues, compliance risks, and labor optimization opportunities
Support implementation of HR system integrations related to WFM, including imports/exports, interfaces, and coordination with HR Talent, Payroll, and IT partners
Prepare clear reports and communication for leadership, explaining findings, dependencies, risks, and recommended actions
Contribute to enterprise HR projects, M&A initiatives, and HR Technology Application Support team goals requiring cross-functional collaboration and technology support
Maintain accurate documentation, standard operating procedures, and configuration records to ensure system reliability and audit readiness
Monitor and improve operational processes by supporting continuous improvement through practical, scalable, and sustainable solutions
Demonstrate strong project management skills to take ownership of assigned tasks, meet milestones, and maintain stakeholder visibility throughout execution
Qualification
Required
High School or GED, required
A minimum of three years Information Systems, required
Management Information System; Broad knowledge of a variety of computer systems and technologies, required
Communication: Creates an environment that supports and respects diversity to promote creative problem solving. Communicates the value of activities within the organization and community to gain cooperation and collaborative partnership
Customer Service: Holds staff accountable for customer service standards and ensures service recovery when needed. Ensures staff responds to customers in a timely manner
Inclusion & Belonging: Fosters a work environment of inclusion and belonging
Digital Fluency: Proficiency with Microsoft Office 365, specifically Excel, Word, Teams, and PowerPoint
Preferred
4 Year / Bachelors Degree in Computer Science, Information Systems, Management Information System, preferred
Experience with Time Keeping and Attendance Systems, preferably Infor Workforce Management (WFM), preferred
Company
Novant Health
Novant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Betsy Walsh
Senior Vice President Joint Partnerships
Sebastien Girard
Chief People Officer
Recent News
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2025-10-21
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